At a Glance
- Tasks: Manage customer renewals and build strong relationships to ensure smooth contract execution.
- Company: Join Veracode, a leader in Application Risk Management for the AI era.
- Benefits: Enjoy unlimited paid time off, flexible work, and comprehensive health coverage.
- Other info: Be part of a collaborative team with excellent training and career development opportunities.
- Why this job: Make an impact by supporting customers and driving growth in a dynamic tech environment.
- Qualifications: 3+ years in a related field with strong communication and customer engagement skills.
The predicted salary is between 36000 - 60000 £ per year.
Looking for an innovative, high-growth, multi-award-winning company in one of the hottest segments of the security market? Look no further than Veracode!
Veracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine, the Veracode platform is trusted by organizations worldwide to build and maintain secure software from code creation to cloud deployment.
Learn more at on the Veracode blog, and on LinkedIn and Twitter.
Renewals Analyst
As a Renewals Specialist, you will provide high standards of service to Veracode's customers. You will be responsible for identifying and strengthening relationships with key customer stakeholders, identifying and mitigating potential renewal roadblocks, and enhancing a smooth renewal experience for our customers by leading them through the renewal journey, negotiating terms and engaging resources across Veracode to enable the adoption and expansion of the Veracode product. You will also be liaising with internal teams to ensure maximum product usage and value recognition from their investment in the platform.
What you will be responsible for:
- Manage a portfolio of customer renewal end-to-end, identifying and mitigating roadblocks at an early stage, in order to ensure a successful, on-time, execution of the contract.
- Partner with colleagues in Customer Success and Sales teams to provide seamless support during renewals - especially in those renewal cycles that include expansion or add-on opportunity.
- Identify and manage client stakeholders and build and maintain relationships with key individuals to make sure we’re consistently aligned on requirements and have established Veracode champions within the account.
- Review and understand contract terms and conditions, work closely with the finance and legal departments to ensure contracts are compliant, and spearhead contract workflow within Veracode.
- Identify opportunities to broaden Customer's use of the Veracode platform, document such leads and engage Sales to collaborate on expanding Veracode’s presence within the account.
- Pro-actively collect, analyze and share customer feedback with colleagues in the professional services, sales, and R&D teams.
- Support the growth and further development and automation of renewal processes for the business.
Required Skills:
- 3+ years of experience in a related field or industry such as high tech, software, or a SaaS provider
- Effective customer-facing communication skills.
- Proven success and genuine enthusiasm working directly with customers.
- Proven ability to engage across corporate functions (Customer Success, Product Management and Sales).
What we offer you:
- Medical, Dental, and Vision Coverage to meet all your healthcare needs
- Unlimited paid time off and flexible work arrangements to support a healthy work-life balance
- Extensive development and training offerings to help you grow with us
- An annual contribution of 6% towards your pension
- Life assurance, personal accident, and long-term disability insurance
- Enhance parental leave initiatives as well as other family friendly benefits
- Annual fitness reimbursements and access to apps that support wellbeing
- Summer and end of year social events to bring the team together and celebrate our success
#J-18808-Ljbffr
Renewals Analyst in London employer: Veracode
Veracode is an innovative and high-growth company that stands out as a global leader in Application Risk Management, offering a dynamic work environment where employees can thrive. With a strong focus on employee development and a collaborative culture, Veracode provides its team members with the opportunity to engage in meaningful work while contributing to cutting-edge security solutions. Located in a vibrant market, the Principal Account Executive role offers not only competitive compensation but also the chance to be part of a multi-award-winning team dedicated to excellence and growth.
StudySmarter Expert Advice🤫
We think this is how you could land Renewals Analyst in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching Veracode’s culture and values. Tailor your answers to show how you align with their mission, especially in customer success and collaboration.
✨Tip Number 3
Practice your communication skills! Since this role is customer-facing, being able to articulate your thoughts clearly and confidently will set you apart during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at Veracode. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Renewals Analyst in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Renewals Analyst role. Highlight your experience in customer-facing roles and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our needs. Don’t forget to mention your enthusiasm for working with customers and driving success.
Showcase Your Communication Skills:Since effective communication is key for this role, make sure your application reflects your ability to engage with clients and colleagues. Use clear and concise language, and don’t shy away from sharing examples of your past successes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Veracode!
How to prepare for a job interview at Veracode
✨Know Your Stuff
Before the interview, make sure you understand Veracode's platform and its role in Application Risk Management. Familiarise yourself with the key features and benefits of the service, as well as recent developments in the industry. This will help you speak confidently about how you can contribute to the team.
✨Showcase Your Communication Skills
As a Renewals Analyst, effective communication is crucial. Prepare examples from your past experiences where you've successfully engaged with customers or collaborated with cross-functional teams. Highlight your ability to build relationships and resolve issues, as this will resonate well with the interviewers.
✨Understand the Renewal Process
Brush up on the end-to-end renewal process, including contract terms and compliance. Be ready to discuss how you've managed renewals in the past, any challenges you faced, and how you overcame them. This shows that you’re proactive and knowledgeable about the role.
✨Be Ready to Discuss Feedback Loops
Veracode values customer feedback, so be prepared to talk about how you've collected and analysed feedback in previous roles. Share specific examples of how you used this information to improve processes or enhance customer satisfaction, demonstrating your commitment to continuous improvement.
