At a Glance
- Tasks: Lead relationships with enterprise customers and drive their success in application security.
- Company: Join Veracode, a global leader in Application Risk Management for the AI era.
- Benefits: Enjoy outstanding healthcare, wellness benefits, flexible time off, and career development opportunities.
- Other info: Be part of a supportive community focused on innovation and professional growth.
- Why this job: Make a real impact by helping top companies secure their software and grow their business.
- Qualifications: 10+ years in Customer Success or related fields, with strong executive communication skills.
The predicted salary is between 80000 - 100000 £ per year.
Veracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine, the Veracode platform is trusted by organizations worldwide to build and maintain secure software from code creation to cloud deployment.
Veracode is seeking a strategic, customer-focused Principal Customer Success Manager to lead relationships with our largest enterprise customers. This role serves as a trusted advisor to executive stakeholders, driving customer adoption, business value, retention, and growth. The Principal CSM partners cross-functionally with Sales, Product, Engineering, Professional Services, and Support to ensure customers achieve successful security outcomes and maximize their investment in Veracode.
What You'll Be Doing
- Manage a portfolio of strategic enterprise accounts and build trusted executive relationships.
- Drive customer adoption, value realization, renewals, and expansion opportunities.
- Develop strategic account and success plans aligned to customer business objectives.
- Lead executive business reviews and serve as the primary customer advocate.
- Advise customers on application security, DevSecOps, and Secure SDLC best practices.
- Partner with internal teams to resolve complex issues and improve the customer experience.
- Influence product strategy by sharing customer insights and market feedback.
- Mentor Customer Success team members and contribute to organizational best practices.
What We're Looking For
- 10+ years of Customer Success, Technical Account Management, Consulting, or Enterprise Account Management experience.
- Proven success managing large enterprise or Fortune 1000 customer relationships.
- Experience partnering with executive stakeholders, including CIOs, CISOs, and engineering leaders.
- Demonstrated ability to drive customer retention, adoption, renewals, and account growth.
- Knowledge of SaaS, cybersecurity, Application Security, DevSecOps, or Secure SDLC.
- Strong executive communication, strategic planning, and cross-functional leadership skills.
- Bachelor's degree required; Master's degree preferred.
What we offer you:
- Outstanding Medical, Dental, and Vision Coverage to meet all your healthcare needs.
- Wellness benefits to help you focus on what’s most important.
- “Take What You Need” time off policy.
- Extensive development and training offerings to help you grow your career at Veracode.
- Generous 401k match to help save for your future.
- Amazing community of professionals who take pride in what we do every day.
Employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Fraudulent Recruitment Alert - Be Aware and Stay Informed
At Veracode, we prioritize a secure recruitment process. Unfortunately, fake recruitment and job offer scams are on the rise. They aim to deceive candidates through emails and calls to obtain sensitive information. Here’s our recruitment promise to you:
- Comprehensive Interview Process: We never extend job offers without a comprehensive interview process involving our recruitment team and hiring managers.
- Offer Communications: Our job offers are not sent solely through email, and we will never ask you to pay for your own hardware.
- Email Verification: Recruiting emails from Veracode will always originate from an “@veracode.com" email address.
If you have any doubts about the authenticity of an email, letter, or telephone communication claiming to be from Veracode, please reach out to us at careers@veracode.com before taking any further action.
Principal Customer Success Manager in London employer: Veracode
Veracode is an innovative and high-growth company that stands out as a global leader in Application Risk Management, offering a dynamic work environment where employees can thrive. With a strong focus on employee development and a collaborative culture, Veracode provides its team members with the opportunity to engage in meaningful work while contributing to cutting-edge security solutions. Located in a vibrant market, the Principal Account Executive role offers not only competitive compensation but also the chance to be part of a multi-award-winning team dedicated to excellence and growth.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Customer Success Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Veracode. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Veracode before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Principal Customer Success Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Veracode:Your cover letter is your chance to shine! Tell us why you want to work at Veracode specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Veracode!
How to prepare for a job interview at Veracode
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
