Events & F&B Supervisor: Elevate Conference Service in Newcastle upon Tyne

Purpose of the role

• Taking conference and banqueting bookings and dealing with follow‑up correspondences.
• Doing show rounds with customers and upselling the hotel’s conference and banqueting facilities.
• Ensuring that function rooms are set up to the required standard.
• Maintaining an excellent level of customer care by ensuring that conference and banqueting delegates as well as hotel guests’ needs are met.
• Ensuring that customers receive a courteous, friendly and efficient service at all times.
• Maintaining close daily communication with the kitchen regarding beverage and food needs for functions.
• Familiarising yourself with clients who use the hotel frequently relating to the daily business.
• Point of contact on the day for conference and events.
• Overseeing the setup of rooms, ensuring they match client specifications and are clean prior to arrival.
• Liaising with the General Manager and ensuring that food outlets are staffed according to the business levels.
• Maintaining the highest standard of food and general hygiene, ensuring compliance with health and safety regulations and cleaning schedules.
• Ensuring waiting staff are fully trained in the operation of the till and that all security procedures are carried out.
• Ensuring the kitchen is left clean and tidy following caterers.
• Managing the event/conference on the day.
• Having complete knowledge of all food and beverage items available.
• Overseeing the bar – beer lines/waste and controlling stock.
• Ensuring stock rotation procedures are followed and managed accordingly.
• Ensuring daily cash readings are done according to Company standards.
• Recording all staff meals and drinks in the designated record books.
• Being familiar with food and licensing laws.
• Ensuring food and beverage staff are dressed in uniform according to hotel and company standards.
• Attending any company training as required.
• Undertaking any other reasonable requests made by management, including conducting show rounds in the absence of the General Manager.
• Problem-solving any issues that arise.
• Being flexible to work in other departments dependent on business needs.

Qualifying Person Specification

• To be flexible.
• Have a “can do” attitude.

Skills and Abilities

• Be able to prioritise, organise a team and manage a large workload.
• Able to provide work of a high standard and execute duties with an eye for detail.
• Ensure provision of first‑class customer service by F&B team members, setting a personal example at every opportunity.
• Develop and manage relationships with internal and external customers.
• Consider the business when creating customer experiences and services.
• Identify sales opportunities to gain revenue for the hotel.
• Encourage open and regular communication across the organisation.
• Set clear expectations.
• Appreciate the value of both tradition and new ideas.
• Spot commercial opportunities and show how they can be achieved.
• Consider the demands on other parts of the business as well as their own.
• Give praise little and often.

Qualifications Knowledge, Education & Qualification

• O’level/GCSE.
• Intermediate food hygiene certificate.
• COSHH training.
• First aid training.
• A working knowledge of staff planning, training and development including payroll & rotas.

Experience

• Knowledge of wines, spirits and food service.
• Working within the field of providing an outstanding service in a restaurant.

Other requirements

• A passion for food and service.
• Flexible approach to working hours.
• Live within a reasonable commuting distance to the hotel.

Competency

• Think Customer.
• Communication & Trust.
• Taking Personal Responsibility.
• Encouraging Excellence & Commercial Success.
• Working Together.

Additional Information

• During the course of duty, you will have access to certain information which demands the utmost confidentiality and discretion must be exercised at all times.
• Due to the nature of the industry, flexibility in working hours is essential.
• Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
• Role will include a variety of hours to cover the business, which will include a mixture of service shifts across breakfast and evenings.
• Applicant ideally will have their own transport or be flexible to meet these requirements.