At a Glance
- Tasks: Take orders, deliver meals, and ensure a clean service area.
- Company: Join the vibrant team at Ibis London Heathrow Airport.
- Benefits: Enjoy competitive pay, discounts, free meals, and 28 days holiday.
- Other info: Great career growth opportunities in a dynamic hotel environment.
- Why this job: Be part of a fun, energetic team creating memorable guest experiences.
- Qualifications: Fluency in English and a passion for customer service.
The predicted salary is between 11 - 16 £ per hour.
Join us at Accor, where life pulses with passion!
Contract Type: Permanent / Flexible hours
Salary: £13.88 per hour
How to apply: Please send your application to Elena.ALLA@accor.com
Our mission at Ibis London Heathrow Airport is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling - whatever brings you here, we have something for you!
As part of our team you can have:
- Employee benefit card offering discounted rates at Accor worldwide up to 30% off
- Free Bonus Breaks Voucher (complimentary stays in UK)
- Complimentary meals on duty and uniforms
- 28 days holidays including bank holidays (increasing yearly, up to 5 extra days)
- Friends & Family Rates
- Eye Test Vouchers
- Learning programs through our Academies
- Cycle to work scheme
- Employee VivUp program with direct access to GP, high street discounts and many more
Job Description:
- Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling.
- Ensure accuracy by repeating order(s) to the guests.
- Take orders and send them to kitchen staff through the POS system.
- Deliver orders promptly to the kitchen production area.
- Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.
- Keep tables and service areas clean and tidy as per procedure manual.
- Take responsibility for your designated section and station.
- Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.
- Any other reasonable request as required by your Supervisor or Hotel Management.
- Follow the standards and performance outlined during training and in the departmental service procedures manual.
- Complete all tasks within the shift to these standards.
- Suggest any improvements that could be made to existing services or procedures.
- Attend training programmes and meetings as directed to constantly improve skills and knowledge.
A little more information:
You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests. Our hotel offers 356 rooms, within very close proximity to London Heathrow Airport. The hotel features a restaurant operating for breakfast, lunch and dinner as well as a large outdoor car park. To ensure you can best welcome and care for our guests you will need to be fluent in English.
If you feel you are the right candidate for the role as our F&B Team Member, please click ‘apply’ now! We’d love to hear from you!
Food & Beverage Team Member employer: VERA Security, Inc.
VERA Security, Inc. offers a unique opportunity to work in the stunning setting of Thornbury Castle, where you can immerse yourself in a rich history while delivering exceptional service. With a strong focus on employee growth, we provide training opportunities and a share of service charges, ensuring that our team members are rewarded for their hard work. Join us for a fulfilling career in hospitality, where your passion for customer service will thrive in a supportive and vibrant work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Team Member
✨Tip Number 1
Get to know the company culture! Before your interview, check out Accor's values and mission. This way, you can show how your vibe matches theirs, making you a perfect fit for the Food & Beverage team.
✨Tip Number 2
Practice your order-taking skills! Since you'll be maximising sales opportunities, role-play with a friend or family member. This will help you feel confident and ready to impress during the interview.
✨Tip Number 3
Dress the part! When you show up for your interview, wear something smart-casual that reflects the hospitality vibe. It shows you're serious about the role and ready to represent the Accor brand.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for joining the team at Ibis London Heathrow Airport.
We think you need these skills to ace Food & Beverage Team Member
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the food and beverage industry shine through. We want to see that you’re excited about creating memorable moments for our guests!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in customer service or hospitality. We love seeing how your skills align with what we do at Accor!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key experiences and skills are easy to spot!
Apply Through Our Website:While you can send your application via email, we encourage you to apply through our website for a smoother process. It helps us keep track of your application better!
How to prepare for a job interview at VERA Security, Inc.
✨Know the Menu Inside Out
Familiarise yourself with the food and beverage offerings at Accor. Being able to discuss menu items confidently will show your enthusiasm and help you suggestively sell during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Accor values memorable moments for guests, so highlight any experiences where you went above and beyond to make someone's day.
✨Practice Order Taking Scenarios
Since the role involves taking orders accurately, practice mock scenarios where you take and repeat orders. This will help you demonstrate your attention to detail and communication skills during the interview.
✨Be Ready to Discuss Teamwork
Accor emphasises being part of a high-energy team. Think of times when you've worked well with others, and be prepared to share how you contribute to a positive team environment.
