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- Tasks: As a Food & Beverage Host, you'll greet and entertain customers, ensuring they have an unforgettable experience.
- Company: Grosvenor is the UK's leading casino operator, dedicated to safer gambling and exceptional customer service.
- Benefits: Enjoy flexible shifts, opportunities for career growth, and a vibrant work environment.
- Why this job: Join a fun team where your passion for hospitality can shine and make a real impact.
- Qualifications: Experience in hospitality is preferred; a love for customer service and teamwork is essential.
- Other info: Be ready to work shifts, including weekends and bank holidays, in a dynamic 24/7 environment.
The predicted salary is between 24000 - 36000 £ per year.
Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that’s fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes. At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building an inclusive, diverse and engaged team.
As an F&B Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests' expectations.
You will be an ambassador of exceptional hospitality to all our customers across all elements of our business, understanding and delivering the set standards of service as communicated via induction and any ongoing initiatives implemented by the company.
- Be customer obsessed and carry out your duties in a manner that will ensure that all customers have an amazing experience with us and can’t wait to return.
- Be familiar and conversant with current promotions and products available to ensure that the customer can make the most of their visit.
- Proactively offer and provide a friendly, efficient and prompt service of food and beverages - only delivering products you are proud of!
- Be aware of daily / weekly targets and contribute positively towards them.
- Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way.
- Replenish stocks so that the customer always has the opportunity to access products at all times.
- Promote the use of Grosvenor Membership cards during each interaction with the guest.
- Promote the Rank Omni Channel/Digital offer through positive customer interaction.
Qualifications:
- Experience of working successfully in a hospitality role (Preferred).
- Previous experience working in a multifaceted role.
- Fanatical about delivering unrivalled customer experience.
- Ability to collaborate with the wider business.
- Sound communication skills.
- Comfortable with change and ability to embrace new ways of working.
- Must be able to work shifts at any time of the day, including weekends and bank holidays.
Food & Beverage Host employer: VERA Security, Inc.
Contact Detail:
VERA Security, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Host
✨Tip Number 1
Familiarise yourself with Grosvenor's values and customer service standards. Understanding their commitment to exceptional hospitality will help you align your approach during interviews and interactions.
✨Tip Number 2
Showcase your passion for customer service by sharing specific examples from your previous roles. Highlighting experiences where you went above and beyond for customers can set you apart from other candidates.
✨Tip Number 3
Research current promotions and offerings at Grosvenor. Being knowledgeable about their products will demonstrate your enthusiasm and readiness to engage with customers effectively.
✨Tip Number 4
Prepare to discuss how you handle busy environments and shift work. Emphasising your adaptability and teamwork skills will show that you're ready for the dynamic atmosphere of a casino.
We think you need these skills to ace Food & Beverage Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Food & Beverage Host at Grosvenor. Highlight your customer service skills and any relevant experience in hospitality in your application.
Tailor Your CV: Customise your CV to reflect your experience in hospitality and customer service. Use specific examples that demonstrate your ability to create memorable experiences for customers, as this is key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for working in a casino environment. Mention how you can contribute to creating a fun and engaging atmosphere for guests.
Highlight Relevant Skills: In your application, emphasise skills such as communication, teamwork, and adaptability. These are crucial for a role that requires collaboration and the ability to handle various customer requests efficiently.
How to prepare for a job interview at VERA Security, Inc.
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to create a memorable experience for guests.
✨Know the Company and Its Offerings
Familiarise yourself with Grosvenor's current promotions and products. Being able to discuss these during the interview will demonstrate your genuine interest in the role and the company.
✨Emphasise Teamwork and Collaboration
Highlight your ability to work well within a team. Discuss how you have successfully collaborated with colleagues in previous roles to enhance the customer experience, as this is crucial in a fast-paced environment like a casino.
✨Prepare for Shift Work Questions
Be ready to discuss your flexibility regarding shift work, including weekends and bank holidays. Show that you understand the demands of the role and are willing to adapt to the needs of the business.
