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- Tasks: Lead and manage cleaning operations for various properties, ensuring top-notch service delivery.
- Company: Join a dynamic team focused on excellence in cleaning and site maintenance.
- Benefits: Enjoy a full-time role with opportunities for growth and development in a supportive environment.
- Why this job: Make a real impact by enhancing client satisfaction and leading a motivated team.
- Qualifications: 3+ years in operations management; strong leadership and communication skills required.
- Other info: Health & Safety certification is a must; experience with budgeting and contract management is a plus.
The predicted salary is between 36000 - 60000 £ per year.
The Field Operations Manager is responsible for overseeing and managing the overall cleaning and site maintenance operations. This role requires strategic planning, team leadership, and customer service excellence to ensure efficient service delivery and client satisfaction.
Key Responsibilities
Operations Management
- Oversee the planning, coordination, and execution of cleaning services for commercial and residential properties.
- Develop and implement standard operating procedures (SOPs) for cleaning activities.
- Manage multiple site teams, ensuring schedules and operational targets are met.
- Conduct regular site inspections and audits to ensure compliance with quality standards.
- Coordinate with Site Supervisors to ensure smooth day-to-day operations.
- Maintain and manage cleaning contracts, ensuring all client expectations and SLAs (Service Level Agreements) are met.
Staff & Performance Management
- Recruit, train, and develop cleaning and supervisory staff.
- Conduct staff performance reviews, identifying training needs and areas for improvement.
- Implement workforce planning strategies to ensure proper staff allocation.
- Motivate and mentor teams to increase efficiency and service quality.
Health & Safety Compliance
- Ensure strict adherence to health & safety regulations, including COSHH and risk assessment compliance.
- Conduct health and safety training and ensure all staff follow protocols.
- Investigate and resolve workplace accidents, incidents, and near-miss reports.
Client & Stakeholder Engagement
- Act as the main point of contact for clients, addressing concerns and feedback proactively.
- Maintain positive client relationships and regularly review service contracts.
- Develop and present operational performance reports to stakeholders.
- Oversee budgeting and cost control, optimizing operational expenses.
- Manage procurement of cleaning materials, equipment, and service contracts.
- Implement strategies to improve efficiency, cost-effectiveness, and sustainability.
Skills & Experience Required
- 3+ years of experience in operations or facilities management.
- Strong leadership and team management skills.
- Excellent organizational, problem-solving, and decision-making abilities.
- Knowledge of contract management, budgeting, and financial reporting.
- Ability to analyze performance metrics and implement improvements.
- Proficiency in Microsoft Office (Excel, Word, Outlook) and scheduling software.
- Strong communication and negotiation skills to liaise with clients, suppliers, and internal teams.
Qualifications
- Bachelor’s degree in Facilities Management, Business Administration, or a related field (preferred but not required).
- NVQ Level 3 or 4 in Facilities Management or Cleaning Operations (preferred).
- Health & Safety certification (e.g., NEBOSH or IOSH Managing Safely) required.
- Strong working knowledge of cleaning equipment, techniques, and sustainability initiatives.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Public Relations and Communications Services
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Field Operations Manager employer: VEPT Strategy
Contact Detail:
VEPT Strategy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Operations Manager
✨Tip Number 1
Familiarize yourself with the latest trends in cleaning operations and facilities management. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the industry, especially those who are already working in operations management roles. Attend relevant events or join online forums to gain insights and potentially get referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and improved operational efficiency in your previous roles. Use metrics and outcomes to showcase your impact.
✨Tip Number 4
Research StudySmarter's values and mission. Tailor your conversations during the interview to align with our goals, emphasizing how your experience can contribute to our success in delivering excellent service.
We think you need these skills to ace Field Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations or facilities management. Emphasize your leadership skills and any specific achievements related to cleaning services or site maintenance.
Craft a Strong Cover Letter: In your cover letter, express your passion for operational excellence and client satisfaction. Mention specific examples of how you've successfully managed teams or improved service delivery in previous roles.
Highlight Relevant Skills: Clearly outline your skills in areas such as contract management, budgeting, and health & safety compliance. Use keywords from the job description to demonstrate that you meet the qualifications they are looking for.
Prepare for Interviews: If selected for an interview, be ready to discuss your experience with team management and operational strategies. Prepare examples of how you've handled challenges in previous roles and how you can contribute to their success.
How to prepare for a job interview at VEPT Strategy
✨Showcase Your Leadership Skills
As a Field Operations Manager, strong leadership is key. Be prepared to discuss your experience in managing teams, motivating staff, and how you've successfully led projects in the past.
✨Demonstrate Operational Knowledge
Familiarize yourself with standard operating procedures (SOPs) related to cleaning services. Be ready to explain how you would develop and implement these procedures to ensure efficiency and quality.
✨Highlight Health & Safety Compliance
Since health and safety are crucial in this role, be prepared to discuss your knowledge of regulations like COSHH and any relevant certifications you hold. Share examples of how you've ensured compliance in previous positions.
✨Prepare for Client Engagement Scenarios
Client relationships are vital. Think of examples where you've successfully managed client concerns or feedback. Be ready to discuss how you would maintain positive relationships and improve service contracts.
