At a Glance
- Tasks: Lead the Customer Success team and drive growth through strategic partnerships.
- Company: Join Vepple, a dynamic company focused on customer success in the education sector.
- Benefits: Competitive salary, flexible working, generous annual leave, and a loyalty scheme.
- Other info: Hybrid work model with opportunities for travel and professional development.
- Why this job: Make a real impact by shaping customer success strategies and leading a growing team.
- Qualifications: Experience in customer success, strong leadership skills, and a passion for building relationships.
The predicted salary is between 60000 - 70000 £ per year.
Location: Leeds (Hybrid). Our office address is: Consort House, 12 South Parade, Leeds, LS1 5QS. A flexible hybrid approach; required to attend Leeds office approximately 2 days per month.
Travel Requirements: In‑person meetings and event attendance required; about 3‑4 nights away per month.
Salary: £60,000 – £70,000 per annum, dependent on experience, plus OTE £10,000 and possibility for paid overtime.
Hours of Work: Full‑time: 40 hours per week. Standard day 8 hours excluding lunch break; flexible working policy available.
Annual Leave: 30 days including bank holidays, flexible up to 35 days with pro‑rata salary reduction. Additional loyalty scheme after first full year.
Pension: Employer: 3% Employee: 5% (gross).
Application Deadline: June 22, 2026.
Job Summary: This role leads the Customer Success function at Vepple, reporting to the CEO. The incumbent is responsible for retention, renewals and expansion across the university portfolio, combining commercial accountability, strategic partnership building and team development.
Key Responsibilities:
- Run the department day‑to‑day and build it as the company grows.
- Accountable for commercial performance, renewal and expansion negotiations, accurate forecasting.
- Manage the Customer Success Coordinator; recruit, onboard and develop a Customer Success Manager.
- Maintain relationships with senior university stakeholders and internal teams.
- Lead renewal and expansion pipeline in HubSpot; drive account growth through partnership.
- Develop processes, partnership strategies and define Customer Success at Vepple.
- Balance account load with strategic focus as the team expands.
Key Skills:
Head of Customer Success employer: Vepple
Vepple is an exceptional employer that prioritises employee growth and a flexible work culture, offering a hybrid working model that allows for a balanced professional and personal life. With competitive salaries, generous annual leave, and a commitment to team development, employees are empowered to thrive in their roles while contributing to meaningful partnerships within the university sector. Located in the vibrant city of Leeds, our office fosters collaboration and innovation, making it an ideal environment for those looking to make a significant impact in customer success.
