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- Tasks: Manage customer relationships and ensure top-notch service delivery in the aviation tech sector.
- Company: Join Veovo, a leader in Airport Smart Technology with a global presence.
- Benefits: Flexible hours, remote work, rapid growth opportunities, and professional training.
- Why this job: Be part of innovative projects that enhance airport performance and passenger experience.
- Qualifications: Experience in account management and strong relationship-building skills required.
- Other info: Work in a dynamic team with a flat structure and exciting career prospects.
The predicted salary is between 36000 - 60000 ÂŁ per year.
The Company Veovo is a market leader in Airport Smart Technology. With a global footprint of customers and capabilities that cover Airport Operations, Revenue management and Passenger Flow. Some of the world’s largest airports rely on Veovo. Focused on driving airport performance, our solutions enable airports to handle more aircraft and more passengers, with less delays and less queues. Our platforms are built on a modern tech stack, often delivered from the cloud as SaaS and leveraging intelligence to enable our customer to “go brilliantly”. Our clients span continents, but all share one thing in common - they’re big names in airport excellence, with even bigger digital goals. With offices in the UK, Poland, Denmark, New Zealand and the US, Veovo offers a world of opportunity.
The Opportunity The Customer Success, Service Delivery, and Account Manager (CSM) is responsible for owning and developing strategic customer relationships with a balanced focus on service excellence, operational delivery, account growth, customer engagement, and long‑term success. This role combines proactive account leadership with hands‑on service delivery oversight, ensuring customers receive consistent value from Veovo solutions through both strong relationship management and reliable operational performance. The CSM is accountable for executing effective account plans, driving customer adoption, identifying commercial opportunities within existing customers, and ensuring a high‑quality, predictable service experience. They act as the customer’s advocate internally, coordinating cross‑functional teams to ensure commitments are met, issues are resolved efficiently, and services are delivered in line with agreed SLAs and expectations. Working closely with internal technical, product, and support teams, the CSM aligns customer objectives with Veovo solutions while also leading governance activities, monitoring service performance, managing escalations, and ensuring continuous improvement across the customer lifecycle. The role balances relationship leadership and revenue expansion with a strong emphasis on service delivery management, operational coordination, and customer satisfaction.
The Specifics:
- Own and execute strategic account plans that align customer objectives with Veovo capabilities and growth opportunities.
- Build and maintain trusted relationships with key stakeholders to drive satisfaction, retention, and expansion.
- Lead customer engagement activities including business reviews, performance discussions, and strategic planning sessions.
- Identify, qualify, and progress commercial opportunities within accounts while maintaining accurate pipeline visibility.
- Coordinate preparation of governance materials and internal communications to support customer engagement and alignment.
- Lead service delivery meetings with the customer, including collating the relevant supporting information.
- Produce quotes for small projects and change requests.
- Coordinate delivery of such services.
- Act as escalation for issues relating to customer satisfaction, including incident management and items related to small projects delivery.
- Represent Veovo whilst communicating with customers without surrendering Veovo's needs.
- Prepare and provide quality and performance reporting relating to solution(s) and/or managed service.
- Share Product Roadmap(s) with customers and support the Product Management team in the management of customer expectations on feature delivery.
What we are looking for:
- Demonstrated experience in account management, enterprise sales, or customer relationship management in a B2B or technology environment.
- Strong commercial awareness with the ability to identify and develop growth opportunities.
- Proven relationship management skills with the ability to engage both technical and non‑technical stakeholders.
- Experience developing and executing strategic account plans and managing customer pipelines.
- Excellent communication, organisation, and collaboration skills.
- Ability to work effectively across cross‑functional teams.
- Customer‑focused mindset with a commitment to delivering high‑quality engagement.
What we offer in return:
- Working with cutting edge technologies in a small and ambitious team in a flat company structure.
- Rapid growth opportunities and structured professional training.
- Flexible working hours and remote work possible.
- Exciting and innovative projects in the aviation industry.
Customer Success and Service Delivery Manager employer: Veovo
Contact Detail:
Veovo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success and Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Veovo. Attend events or webinars related to airport technology and customer success to make valuable connections.
✨Tip Number 2
Prepare for interviews by understanding Veovo's solutions inside out. Familiarise yourself with their tech stack and how it benefits airports. This will show your genuine interest and help you stand out.
✨Tip Number 3
Showcase your relationship management skills during interviews. Share specific examples of how you've built trust and driven satisfaction in previous roles. This is key for a Customer Success role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Veovo team.
We think you need these skills to ace Customer Success and Service Delivery Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success and Service Delivery Manager role. Highlight your experience in account management and customer relationship management, as these are key to what we’re looking for at Veovo.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that show how you’ve successfully managed customer relationships and driven account growth. We love seeing real-life applications of your expertise.
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon unless it’s relevant to the role. We appreciate straightforward communication, so make sure your passion for the aviation industry shines through without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Veovo!
How to prepare for a job interview at Veovo
✨Know Your Stuff
Before the interview, dive deep into Veovo's products and services. Understand how their solutions enhance airport operations and passenger flow. This knowledge will help you demonstrate your genuine interest and show that you're ready to contribute to their mission.
✨Showcase Your Relationship Skills
Prepare examples of how you've successfully managed customer relationships in the past. Highlight your ability to engage both technical and non-technical stakeholders. This role is all about building trust, so be ready to discuss how you've done this effectively.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle escalations. Think of specific situations where you turned a challenging customer experience into a success story. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Align with Their Values
Familiarise yourself with Veovo's commitment to service excellence and operational delivery. During the interview, express how your values align with theirs and how you can contribute to their goal of delivering predictable collaborative solutions. This will show that you're not just looking for a job, but a place where you can make a real impact.