At a Glance
- Tasks: Lead a dynamic team to deliver exceptional service and drive operational excellence.
- Company: Join Veolia, a leader in ecological transformation and community support.
- Benefits: Enjoy 25 days annual leave, pension scheme, discounts, and wellness resources.
- Other info: Recognised as one of The Sunday Times Best Places to Work for three years running.
- Why this job: Make a real impact on the environment while developing your leadership skills.
- Qualifications: Experience in team management and stakeholder relationships is essential.
The predicted salary is between 39758 - 39758 £ per year.
Ready to find the right role for you?
- Service Delivery Manager
- Grade : 5.1
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone.
It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What we can offer you
- 25 days of annual leave
- Access to our company pension scheme
- Discounts on everything from groceries to well known retailers
- Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
- One paid days leave every year to volunteer and support your community
- Ongoing training and development opportunities, allowing you to reach your full potential
- What you'll be doing;
- Lead our people & assets to deliver/exceed service expectations across a large Operational workforce including Operatives, Drivers, Team Leaders and Equipment.
- Ensure operations are run in line with Veolia Minimum Requirements and supporting improvement plans.
- Organise resources (people, vehicles, equipment) to best effect prioritising the well-being of our people and service to our customers and communities.
- Ensuring training and competency checks are in place for all roles.
- Monitor operational performance, follow up on complaints, problem-solve for operational challenges.
- Delivery of a first-time collection culture and all contractual performance KPI's.
- Developing an excellent day-to-day relationship with client officers and residents, built on trust and service delivery.
- Investigate safety incidents, under performance and disciplinary incidents.
What we're looking for;
Essential
- Team Leadership and Management experience of large operative work forces.
- Full UK Driving Licence Required
- Experience in developing/mentoring people.
- Multi-faceted Stakeholder relationship management, including Clients, Contractors and members.
Desirable
- IOSH Managing Safely qualifications
- Management experience within one of the following industries: Waste, Transport, Highways, Cleaning or Facilities management.
We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025.
This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.
We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate.
As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.
We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
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Service Delivery Manager employer: veoliauki
Veolia UK is an excellent employer, offering a supportive work culture that prioritises safety and collaboration. Located in Newhaven, East Sussex, employees benefit from comprehensive career development opportunities and a range of perks that enhance work-life balance, making it a rewarding place to grow your skills as a Mobile Plant Operator & Maintenance Assistant.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Delivery Manager at veoliauki!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like veoliauki or be willing to refer you for that Service Delivery Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from veoliauki who’s on the lookout for their next Service Delivery Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Delivery Manager role at veoliauki!
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at veoliauki. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at veoliauki
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at veoliauki. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
