At a Glance
- Tasks: Support customers by answering calls and emails, providing personalised solutions.
- Company: Join Veolia, a leader in ecological transformation and community support.
- Benefits: Enjoy 25 days annual leave, pension scheme, and discounts on groceries.
- Other info: Be part of a recognised top workplace with opportunities for growth.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: No extensive experience needed; just a passion for customer service and teamwork.
The predicted salary is between 36000 - 44000 £ per year.
Salary: £26,437 plus Veolia benefits and pension
Hours: 40 hours per week
Location: Cannock, WS11 8JP (Head Office)
Duration: FTC 6 Months (possibility to extend or become permanent)
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What we can offer you:
- 25 days of annual leave
- Facilities parking and subsidised lunch
- Access to our company pension scheme
- Discounts on everything from groceries to well-known retailers
- Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards
- Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
- One paid day’s leave every year to volunteer and support your community
- Ongoing training and development opportunities, allowing you to reach your full potential
What will you be doing? The difference you'll make:
- Answering and recording all inbound calls and emails - ensuring resolutions are arranged and communicated effectively
- Always putting our customers first and finding personalised solutions to meet their needs
- Building strong relationships with both internal and external customers to ensure we deliver the best service
- Constantly seeking ways to improve the customer experience and resolve any challenges they may face
- Keeping up-to-date records and adhering to data protection regulations to ensure customer confidentiality
- Supporting the business by promoting Veolia's products and services to our customers
- Embracing a curious and proactive attitude to continuously develop our knowledge and skills
- Working collaboratively with other teams to deliver timely resolutions for our customers
- Bringing your best selves to work every day to achieve targeted growth and provide exceptional service
What we're looking for:
We welcome applications from candidates who have minimal Customer Service and Administration experience as we believe there is more to a person than a CV. Do you have the desire to be part of a high-performing team and have transferable skills from your current or previous employment? If the answer is yes, we would like to hear from you.
Our must-haves. What you'll bring:
- Proven ability to put the customer first, whether it's face to face or on the phone
- An ability to take the time to truly listen to customers and understand their needs, ensuring effective communication
- Enjoy working as part of a team and thrive under pressure, with a flexible and can-do approach
- Use strong planning and organisational skills to deliver excellent service
- Show great interpersonal skills and pay attention to detail in everything we do
- Be proactive, adaptable, and always willing to go the extra mile for our customers
- Have a passion for personal and professional growth, and a commitment to exceeding expectations
- Be open to a broad range of activities and able to adapt to changing business needs
- Good attention to detail, speed of typing, and a friendly telephone manner are essential
- A basic understanding of business finance and customer profitability is important
- Be proficient in using Google Office Applications and able to learn new systems quickly
- Take initiative and have a genuine interest in going above and beyond for customers
- Possess relevant qualifications such as NVQ Level 2 in Customer Services and at least 5 GCSEs grade C or above including Maths and English
What's next?
We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.
We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.
We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Customer Experience Advisor in Kingswood employer: veoliauki
Veolia UK is an excellent employer, offering a supportive work culture that prioritises safety and collaboration. Located in Newhaven, East Sussex, employees benefit from comprehensive career development opportunities and a range of perks that enhance work-life balance, making it a rewarding place to grow your skills as a Mobile Plant Operator & Maintenance Assistant.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor in Kingswood
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at veoliauki. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like veoliauki before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Advisor in Kingswood
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to veoliauki:Your cover letter is your chance to shine! Tell us why you want to work at veoliauki specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at veoliauki!
How to prepare for a job interview at veoliauki
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
