Ready to find the right role for you?Systems Analyst - CommercialSalary: Up to £35,000 dependant on experience plus bonus and other Veolia benefitsGrade: 5.2Hours: 40 hours per weekLocation:Hybrid working 3 days in our London office(N1 9JY)When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.What we can offer you:25 days of annual leaveAccess to our company pension schemeDiscounts on everything from groceries to well known retailersAccess to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need toOne paid days leave every year to volunteer and support your communityOngoing training and development opportunities, allowing you to reach your full potentialStream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards.Role OverviewThe Systems Analyst is responsible for ensuring the reliability, data integrity, and evolution of our core operational systems. In this role, you will bridge the gap between technical teams and operational users—handling Tier 2/3 incidents, executing data integration workflows via APIs, driving user adoption, and partnering with Product and Release Managers to continuously improve system capabilities.Key Responsibilities1. Incident Management & Tier 2/3 SupportOwn end-to-end investigation and resolution for Tier 2/3 technical incidents escalated from operational systems.Monitor, prioritise, and triage business-submitted Change Requests according to business impact.Liaise with third-party software vendors and external helpdesks, managing vendor SLAs and escalating critical blockers.2. Data Operations & System IntegrationsExecute and maintain scripts for batch data extraction, bulk updates, and reporting using SQL and relevant APIs.Audit and validate incoming/outgoing data payloads across integrations to maintain high data integrity.3. Quality Assurance & Release DeliveryPartner with the Quality & Release Manager to execute User Acceptance Testing (UAT), regression testing, and functional validation on upcoming releases.Collaborate with Business Analysts and Product Owners to draft technical release notes and end-user communications.4. Insights, Adoption & Continuous ImprovementAnalyse telemetry, user activity logs, and incident trends to identify recurring friction points or data quality issues.Design and deliver targeted remote or in-person training sessions for business units exhibiting suboptimal usage patterns.Translate operational pain points and emerging technology capabilities into tangible feature recommendations for the product roadmap.Qualifications & ExperienceITIL Foundation in Service Management would be an advantageKnowledge of Operational SystemsWorking knowledge of SQL/Databricks or other database query languageAPI experience would be an advantageHigh problem solving abilityStrong communication and presentation skillsProactive and forward thinkingVeolia recognises the positive value of inclusion and promotes equality. We welcome and encourage job applications from people of all backgrounds.What’s next?Apply today, so we can make a difference for generations to come.We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive. #J-18808-Ljbffr
Systems Analyst employer: Veolia
As an Employee Relations Specialist at Veolia, you will join a forward-thinking company that prioritises sustainability and employee well-being. With competitive salaries, comprehensive benefits, and a supportive work culture, Veolia fosters professional growth and development while making a positive impact on the environment. Working predominantly in the North West of the UK, you'll have the opportunity to engage with diverse operational sites and contribute to meaningful initiatives that benefit both employees and the community.
