Service Delivery Manager - Waste Collections

Salary: £40,705.60 per annum, with an annual performance bonus plus Veolia benefits and pension

Hours: 40 hours per week Monday to Friday

Location: Moat Lane, Solihull, West Midlands, B91 2LW

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• 25 days of annual leave
• Access to our company pension scheme
• Discounts on everything from groceries to well-known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid day’s leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential
• Access to company car

What you’ll be doing:

• Manage the Solihull geographical area and ensure high quality service provision within the entire borough.
• Manage staff at the main depot, including up to 105 skilled/unskilled operatives, plus seasonal staff, managing inductions and training.
• Manage allocation of staff, vehicles and equipment ensuring the site is being run efficiently and safely.
• Liaise with the workshop to ensure plant and equipment is maintained and serviced.
• Day to day running of the waste collection kerbside collection, bulky collections and deliveries.
• Work collaboratively as an active member of the contact management team with your peers in grounds maintenance, workshop, street cleansing and haulage departments.
• To fulfil other duties as instructed by the Senior Contract Manager.

What we’re looking for:

• Experience in managing, motivating and coaching a large number of employees.
• Knowledge of Health and Safety legislation.
• People management, team leader skills, and good interpersonal skills.
• Experience with budget management and cost control.
• Excellent verbal and written communication skills.
• Highly developed IT skills, e.g. Microsoft Office, Google, and an ability to learn how to interact with software systems and new technologies.
• Waste collection management experience (Desirable)
• Qualified Driver Assessor to assess driving capabilities of operatives (Desirable)
• IOSH managing safely qualification (Desirable)

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age. We therefore welcome and encourage all candidates who meet the minimum requirements to apply.