Service Delivery Manager

Salary: £(phone number removed) per annum, plus Veolia benefits and pension

Grade: L5.R1

Hours: 40 hours per week. Monday - Friday on a rota basis + working 1 in 4 Saturdays

Location: Wembley, HA0 1ES

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• 25 days of annual leave
• Access to our company pension scheme
• Discounts on everything from groceries to well-known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid day’s leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential
• Access to company car or cash allowance

What you’ll be doing:

• Lead safety culture: Ensure compliance, risk assessments, accident investigations, security measures
• Manage daily operations: Lead team to meet performance targets and customer expectations
• Customer relations: Maintain visibility, monitor standards, build relationships with stakeholders
• Client partnership: Regular meetings, updates, collaborative problem-solving
• Resource management: Ensure adequate staffing, skills, and vehicle availability
• Staff development: Provide training, induction, and support for all team members
• Equipment oversight: Monitor PPE, tools, and technology usage
• Documentation: Maintain accurate records across all systems
• Performance analysis: Review data, promote continuous improvement
• HR responsibilities: Handle personnel matters, welfare, discipline, grievances
• Staff engagement: Promote company vision and values
• Budget control: Manage costs, productivity, overtime, and supplies
• Communication: Keep Operations Streets Manager informed of service/team matters
• Reporting: Produce written reports using various formats and data sources
• General duties: Perform additional tasks as assigned by Line Manager

What we’re looking for:

Essential:

• Experience in developing/mentoring people
• Multi-faceted stakeholder relationship management, including clients, contractors and members
• Understanding of Health & Safety

Desirable:

• IOSH Managing Safely
• Waste management

What’s next?

Apply today, so we can make a difference for generations to come.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We therefore welcome and encourage all candidates who meet the minimum requirements to apply.