At a Glance
- Tasks: Manage service delivery and logistics while ensuring exceptional customer service.
- Company: Join Veolia, a leader in resource management dedicated to ecological transformation.
- Benefits: Enjoy 25 days annual leave, discounts, and a supportive health programme.
- Other info: Recognised as a top employer, we value diversity and inclusivity.
- Why this job: Be part of a team making a real impact on the environment and communities.
- Qualifications: Experience in waste/transport/logistics and strong communication skills required.
The predicted salary is between 19800 - 46200 £ per year.
Transport Service Coordinator
Salary: up to £33,000 per annum with an annual performance bonus (15%) plus Veolia benefits and pension
Hours: Monday to Friday, 40 hours per week 8am - 5pm
Location: Avonmouth, Avon, BS11 0YB (With requirements to travel to Hereford 2/3x a week)
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What you’ll be doing:
As the UK leader in resource management, Veolia provides comprehensive waste, water and energy management services to a wide range of industries. In this role you’ll contribute to the safe disposal of waste, maximising the potential for recycling and recovery, with a strong focus on exceptional customer service and expertise. This position plays a pivotal role in the delivery of services to our customers. You will work as part of a team effectively managing daily workloads and logistics for front line staff and liaising directly with customers, to ensure a first class service delivery.
Key elements of the role include:
- Day-to-day management of service delivery, including the dynamic allocation of work to vehicles/routes
- Communicating with customers and stakeholders, providing status updates and maintaining contact with drivers
- Completing debriefs with front line staff and reporting necessary actions or updates as required
- Face-to-face engagement with drivers, supporting them to address any issues on route
- Reporting of all safety concerns or container damage and encouraging 'stop the job' if it is deemed unsafe to continue
- Ensuring Veolia legal compliance on-site (WTD, O'licence and transport compliance)
What we’re looking for:
- Previous experience operating within a similar industry; waste/transport/logistics
- Able to demonstrate an understanding of transport compliance and WTD
- Good communication skills communicating with people of all levels including drivers, frontline employees and customers
- Ability to organise a busy workload and operate at a fast pace
- Working with a quality management system e.g. ISO
- Managing transport compliance. Experienced IT Skills, and the ability to adapt to Google operating systems
What we can offer you:
- 25 days of annual leave
- Access to our company pension scheme
- Discounts on everything from groceries to well known retailers
- Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
- One paid days leave every year to volunteer and support your community
- Ongoing training and development opportunities, allowing you to reach your full potential
We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.
We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age. We therefore welcome and encourage all candidates who meet the minimum requirements to apply.
Service Coordinator employer: Veolia
Veolia is an exceptional employer, offering a dynamic work environment in the heart of London where you can make a tangible impact on ecological transformation. With competitive pay, generous benefits including 25 days of annual leave, and a strong commitment to employee development and community support, we foster a culture that values inclusivity and personal growth. Join us to be part of a team recognised as one of The Sunday Times Best Places to Work, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarise yourself with the waste and transport industry, especially focusing on compliance regulations like WTD and O-licence. This knowledge will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've effectively liaised with different stakeholders in previous roles. Being able to articulate these experiences can set you apart from other candidates.
✨Tip Number 3
Highlight your organisational skills by discussing how you've managed busy workloads in the past. Use specific examples that illustrate your ability to prioritise tasks and maintain efficiency under pressure.
✨Tip Number 4
Research Veolia's commitment to ecological transformation and community engagement. Being able to discuss how your values align with theirs during the interview can show that you're not just looking for a job, but are genuinely interested in contributing to their mission.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and requirements for the Service Coordinator position. Tailor your application to highlight relevant experience in waste, transport, or logistics.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous roles that involved service delivery management, customer communication, or compliance with transport regulations. Use specific examples to demonstrate your skills.
Showcase Communication Skills:Since the role requires good communication with various stakeholders, include examples of how you've effectively communicated with customers, drivers, or team members in past positions. This will show you can handle the dynamic nature of the job.
Proofread Your Application:Before submitting your application, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Service Coordinator role.
How to prepare for a job interview at Veolia
✨Show Your Understanding of Transport Compliance
Make sure to brush up on your knowledge of transport compliance and working time directives (WTD). Be prepared to discuss how your previous experience aligns with these regulations, as this is crucial for the role.
✨Demonstrate Strong Communication Skills
Since the role involves liaising with drivers and customers, practice articulating your thoughts clearly. Think of examples where you've successfully communicated with various stakeholders, showcasing your ability to adapt your communication style.
✨Highlight Your Organisational Skills
The job requires managing a busy workload, so be ready to share specific instances where you effectively organised tasks or managed logistics. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Teamwork and Support
As you'll be working closely with frontline staff, it's important to convey your ability to work as part of a team. Share experiences where you've supported colleagues or contributed to a positive team environment, especially in high-pressure situations.
