At a Glance
- Tasks: Support product operations, create training materials, and test applications.
- Company: Join a leading company committed to ecological transformation.
- Benefits: Up to £34,000 salary, 25 days leave, and wellness resources.
- Other info: Recognised as one of The Sunday Times Best Places to Work.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Experience in systems support and strong problem-solving skills.
The predicted salary is between 30600 - 37400 £ per year.
Salary: Up to £34,000 dependant on experience plus bonus and other benefits.
Location: Hybrid working 3 days in our London N1 9JY (May be required to travel occasionally)
Hours: 40 hours per week, Monday to Friday 8:30am to 5:00pm
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
What we can offer you:
- 25 days of annual leave
- Access to our company pension scheme
- Discounts on everything from groceries to well-known retailers
- Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
- One paid day’s leave every year to volunteer and support your community
- Ongoing training and development opportunities, allowing you to reach your full potential
- Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards.
What you’ll be doing:
- The Product Analyst & Tester role represents a dynamic position within the Product Team, combining deployment support with training content creation responsibilities.
- This position plays an important role in facilitating product operations and serves as a vital connection between users, product teams, and internal stakeholders.
- The primary focus of this role is to build and maintain digital training materials and standard training documentation, support product deployments, test mobile applications and microsites, contribute to release and development testing, provide first-line support, and assist with system and data configuration.
- Manage daily workload in conjunction with Product Lead
- Develop product knowledge through training and hands-on experience
- Stay updated on industry standards and best practices
- Create and maintain documentation for product functionality and processes
- Collaborate with team members on projects as directed by Product Lead
- Work closely with the Product Lead and Digital Transformation Managers to build digital training content for end users
- Work closely with the Quality & Release Manager to test future releases and new functionality and maintain the regression tests within Mabl product
- Work closely with the team’s Business Analyst to deliver analytical insight on system usage and data quality.
- Liaise with product vendor regarding bugs and feature requests under guidance
- Collaborate with internal teams to resolve issues
- Provide basic product advice and recommendations
- Refer complex or out-of-scope requests to Product Lead
- Provide product support and guidance to internal users
- Participate in cross-functional projects as required
- Respond to and resolve customer queries and support tickets
- Escalate second-level help desk tickets as needed
- Provide product demonstrations and user training under guidance
- Gather and document customer feedback for product improvements
- Liaise with customers via various communication channels
- Develop an understanding of product’s role in environmental and energy efficiency.
What are we looking for?
- Proven experience in systems support
- Accuracy & attention to detail
- Professional written and verbal communication
- Exceptional problem-solving skills
- Initiative and ownership
- Adaptability (able to adapt to changing project requirements and priorities)
- Positive, proactive, and forward-thinking attitude
We’re proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we’re also transforming what it means to have a rewarding, purposeful career.
We’re dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We’re also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Product Analyst & Tester employer: Veolia
As an Employee Relations Specialist at Veolia, you will join a forward-thinking company that prioritises sustainability and employee well-being. With competitive salaries, comprehensive benefits, and a supportive work culture, Veolia fosters professional growth and development while making a positive impact on the environment. Working predominantly in the North West of the UK, you'll have the opportunity to engage with diverse operational sites and contribute to meaningful initiatives that benefit both employees and the community.
StudySmarter Expert Advice🤫
We think this is how you could land Product Analyst & Tester
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Veolia!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Veolia would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Veolia through your school's career services!
We think you need these skills to ace Product Analyst & Tester
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Analyst & Tester, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Analyst & Tester position at Veolia. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Veolia
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
