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- Tasks: Lead a team to ensure the ServiceNow platform is top-notch and meets business needs.
- Company: Join Veolia, a leader in ecological transformation and community support.
- Benefits: Enjoy a competitive salary, bonus, car allowance, and comprehensive health resources.
- Why this job: Make a real impact on environmental sustainability while advancing your career.
- Qualifications: 5+ years in ServiceNow development and strong people management skills required.
- Other info: Remote work with travel opportunities and a commitment to diversity and inclusion.
Salary: up to £83,500 per annum plus 20% bonus, Car or Car allowance and other Veolia benefits
Grade: 6.1
Location: Remote with an element of Travel (UK, London EU)
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What we can offer you:
- Access to our enhanced company pension scheme
- Private Medical Insurance
- Company car or allowance £6,600 Per annum
- Access to a range of resources to support your physical, mental and financial health, so you can lean on us whenever you need to
- 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
What you’ll be doing:
- Ensuring that the Veolia Group ServiceNow platform is stable, secure, up to date, compliant, fit for purpose and fit for use.
- Act as an exemplar to ensure that all development, coding, and configuration activities meet with the highest standards, best practice, ServiceNow guidance and DSM internal policies and processes.
- Ensure projects align with strategic goals, are delivered on time and to the highest standards of quality, and promote best practices for continuous improvement of the platform.
- Matrix responsibility for a team of 6-12 ServiceNow developers, administrators, and technical analysts.
- Understanding and translating business requirements into technical solutions.
- Ensuring platform availability and performance meets SLA commitments.
- Driving platform evolution through guidance, training and change management support.
- Measuring and reporting on platform performance and compliance (technical and licence).
What we’re looking for:
Essential:
- Bachelor's degree or equivalent in Computer Science, Information Technology, or related field
- 5+ years ServiceNow development experience with CSA or CAD certifications
- 3+ years people management experience in technical environments
- Expert knowledge of ServiceNow modules (ITSM, ITOM, HRSD, CSM)
- Strong experience with JavaScript, REST/SOAP APIs, and system integrations
- Proven track record of delivering complex ServiceNow implementations
- Excellent communication and stakeholder management skills
- Experience with SAFe/Agile/Scrum methodologies
- ServiceNow Development Manager ITIL Foundation certification
Desirable:
- Master's degree in relevant field
- ServiceNow CIS certifications in multiple areas
- Experience with ServiceNow Performance Analytics and Predictive Intelligence
- Knowledge of cloud platforms (AWS, Azure, GCP)
- Project Management certification (PMP, Prince2)
- Familiarity with DevOps practices and CI/CD pipelines
- Previous consulting or vendor management experience
What’s next? Apply today, so we can make a difference for generations to come.
We’re proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we’re also transforming what it means to have a rewarding, purposeful career.
We’re dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We’re also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
ServiceNow Development Manager in London employer: Veolia
Contact Detail:
Veolia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Development Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Veolia or have experience with ServiceNow. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your ServiceNow knowledge and leadership skills. Think of examples from your past experiences that showcase your ability to manage teams and deliver projects successfully. We want to see how you can bring value to the role!
✨Tip Number 3
Don’t forget to research Veolia’s mission and values! Understanding their commitment to ecological transformation will help you align your answers during the interview. Show them you’re not just looking for a job, but a chance to make a difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Let’s get you on board and making an impact together!
We think you need these skills to ace ServiceNow Development Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow Development Manager role. Highlight your relevant experience, especially in ServiceNow development and people management. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about ecological transformation and how your background makes you a perfect fit for our team. Let us know what drives you!
Showcase Your Achievements: When detailing your experience, focus on specific achievements rather than just responsibilities. Quantify your successes where possible, like improvements in platform performance or successful project deliveries. We love numbers that tell a story!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join our community at Veolia!
How to prepare for a job interview at Veolia
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge, especially the modules mentioned in the job description like ITSM, ITOM, and HRSD. Be ready to discuss your past experiences with these modules and how you've implemented them in previous roles.
✨Showcase Your Leadership Skills
Since this role involves managing a team, prepare examples of how you've successfully led teams in technical environments. Think about challenges you've faced and how you motivated your team to overcome them.
✨Understand the Business Side
Be prepared to talk about how you translate business requirements into technical solutions. This shows that you not only understand the tech but also how it fits into the bigger picture of the organisation's goals.
✨Communicate Clearly
Strong communication skills are key for this role. Practice explaining complex technical concepts in simple terms, as you'll need to engage with various stakeholders. Remember, it's all about making sure everyone is on the same page!
