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- Tasks: Identify and resolve application issues to ensure smooth service delivery.
- Company: Join Veolia, a leader in ecological transformation and community support.
- Benefits: Enjoy a competitive salary, bonuses, health resources, and volunteer days.
- Why this job: Make a real impact on the environment while developing your career.
- Qualifications: Experience with SAAS applications and knowledge of ITIL processes preferred.
- Other info: Hybrid working model with ongoing training and a commitment to diversity.
The predicted salary is between 24000 - 36000 £ per year.
Salary: £32,000 per annum plus 17.5% bonus and other Veolia benefits
Location: Hybrid working 2 days in our Head office Cannock, WS11 8JP
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What we can offer you:
- Access to our company pension scheme
- Discounts on everything from groceries to well-known retailers
- Access to a range of resources to support your physical, mental and financial health, so you can lean on us whenever you need to
- 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
- One paid day’s leave every year to volunteer and support your community
What you’ll be doing:
- Identify any impediments affecting the delivery of applications and services.
- Resolve issues in a timely manner to minimise downtime.
- Troubleshoot areas of poor performance and identify an effective resolution.
- Contribute to the planning and testing of the IT service plans.
- Support the activities of problem, change and release management.
- Assist with the transition of applications.
- Support stakeholders and share best practice methods.
What we’re looking for:
- Experience supporting one or more business critical SAAS applications (Software as a service).
- Understanding of incident, problem, change and release management processes.
- Knowledge of the ITIL Service Management framework.
- Stakeholder management skills.
- Knowledge of key applications, including Workday is desirable.
- Ongoing training and development opportunities, allowing you to reach your full potential.
We’re dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We’re also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Applications Analyst in Great Wyrley employer: Veolia
Contact Detail:
Veolia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Analyst in Great Wyrley
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Veolia on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of SAAS applications and ITIL processes. We want to see that you’re not just a fit on paper but also ready to tackle real-world challenges.
✨Tip Number 3
Show your passion for ecological transformation! During your interview, share how your values align with Veolia’s mission. It’s all about demonstrating that you care about making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Applications Analyst in Great Wyrley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Applications Analyst role. Highlight your experience with SAAS applications and any relevant ITIL knowledge. We want to see how your skills align with our mission!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled issues in previous roles. We love candidates who can demonstrate their ability to troubleshoot and resolve problems effectively, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate clarity, and it helps us understand your qualifications better!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details directly and can keep you updated throughout the process.
How to prepare for a job interview at Veolia
✨Know Your Applications
Make sure you have a solid understanding of the SAAS applications you'll be supporting, especially if they include Workday. Familiarise yourself with their functionalities and common issues to show that you're ready to hit the ground running.
✨Master ITIL Processes
Brush up on your knowledge of incident, problem, change, and release management processes. Being able to discuss these frameworks confidently will demonstrate your expertise and readiness to contribute to the team.
✨Showcase Stakeholder Management Skills
Prepare examples of how you've effectively managed stakeholders in previous roles. Highlight your communication skills and ability to share best practices, as this is crucial for the Applications Analyst position.
✨Be Ready to Troubleshoot
Think of specific scenarios where you've resolved application issues or improved performance. Be prepared to discuss your troubleshooting methods and how you minimise downtime, as this will be key to your success in the role.
