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- Tasks: Coordinate service delivery and ensure a top-notch customer experience.
- Company: Join Veolia, a leader in ecological transformation and community support.
- Benefits: Enjoy a competitive salary, bonus, 25 days leave, and pension scheme.
- Why this job: Make a real impact on the environment while developing your career.
- Qualifications: Experience in customer service and logistics, with strong communication skills.
- Other info: Be part of a diverse team recognised as one of the Best Places to Work.
The predicted salary is between 30000 - 40000 £ per year.
Salary: £35,500 plus company bonus and pension
Hours: Full-time, 40 hours per week (Monday to Friday)
Location: Derby
When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What we can offer you:
- Eligible for an annual performance bonus
- 25 days of annual leave
- Access to our company pension scheme
- One paid day’s leave every year to volunteer and support your community
- Ongoing training and development opportunities, allowing you to reach your full potential
What you’ll be doing:
- Assist the Operations Manager and coordinate and control all aspects of service delivery in a safe and compliant manner, ensuring that we deliver a first-class customer experience.
- Responsible for day-to-day management of the service delivery, including the dynamic allocation of work to vehicles/routes.
- Proactively communicate with customers, providing status updates and maintaining contact with drivers throughout the day.
- Upon drivers' return to the depot, ensure that the debrief process is completed in line with business policy and procedure with any necessary action or updates being reported and escalated as required.
- Drive an engaged workforce with our frontline colleagues and be responsible for supporting drivers, proactively acting on issues identified on the rounds.
What we’re looking for:
- Experience operating within a customer-centric environment.
- Able to demonstrate a strong understanding of transport compliance and WTD.
- Good communication skills communicating with people of all levels specifically including drivers and frontline employees.
- Experience working within a similar environment within logistics/transport.
- Transport CPC - desirable.
- Knowledge of operating other waste management facilities - desirable.
What’s next?
Apply today, so we can make a difference for generations to come. We’re proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we’re also transforming what it means to have a rewarding, purposeful career.
We’re dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We’re also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Senior Service Coordinator in Etwall employer: Veolia
Contact Detail:
Veolia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Coordinator in Etwall
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Veolia. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching Veolia's values and recent projects. Show us that you're not just looking for any job, but that you're genuinely excited about contributing to ecological transformation.
✨Tip Number 3
Practice your communication skills! Since the role involves liaising with drivers and customers, being able to articulate your thoughts clearly will be key. Try mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Service Coordinator in Etwall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Senior Service Coordinator role. Highlight your experience in customer-centric environments and any relevant logistics or transport experience. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about ecological transformation and how your background aligns with our mission. Let us know what makes you the perfect fit for Veolia.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure to showcase your ability to engage with different people, especially drivers and frontline employees. We love seeing examples of how you've effectively communicated in past roles!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we’re here to support you throughout the process, so don’t hesitate to reach out if you have questions!
How to prepare for a job interview at Veolia
✨Know the Company Inside Out
Before your interview, take some time to research Veolia and its commitment to ecological transformation. Understand their values and how they contribute to the community. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer-Centric Experience
As a Senior Service Coordinator, you'll need to demonstrate your experience in a customer-centric environment. Prepare specific examples of how you've successfully managed customer relationships and resolved issues in previous roles. This will highlight your ability to deliver a first-class customer experience.
✨Communicate Clearly and Confidently
Good communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable discussing your experiences and qualifications.
✨Prepare for Compliance Questions
Since the role involves transport compliance and WTD, brush up on relevant regulations and best practices. Be ready to discuss how you've ensured compliance in past positions and how you would approach it in this new role. This will demonstrate your expertise and readiness for the responsibilities ahead.
