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- Tasks: Manage admin operations, customer queries, and support services for a greener future.
- Company: Join Veolia, a leader in ecological transformation and community support.
- Benefits: Enjoy 25 days leave, health resources, discounts, and ongoing training.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Previous admin experience and strong customer service skills required.
- Other info: Be part of a diverse team recognised as one of the Best Places to Work.
The predicted salary is between 23000 - 31000 £ per year.
Salary: 27,000 per annum plus Veolia benefits
Hours: 40 hours per week, Monday to Friday, 9 am - 5 pm
Location: North Herts, SG6 1LP
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What we can offer you:
- 25 days of annual leave
- Access to our people’s pension scheme
- Discounts on everything from groceries to well-known retailers
- Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
- 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
- One paid day’s leave every year to volunteer and support your community
- Ongoing training and development opportunities, allowing you to reach your full potential
What you’ll be doing:
- Oversee administrative operations ensuring timely and accurate completion of duties, including management of core systems, procedures, and IT systems, promoting the use and benefits of using the company systems.
- Assist Support Services Manager and Contract Managers in managing KPIs and SLAs, including customer query resolution within agreed timeframes.
- Handle customer communications and complaint management, ensuring resolution and satisfaction for all parties.
- Manage reception duties, including visitor booking procedures and site inductions.
- Build and maintain strong relationships with internal and external customers, including liaison with clients for effective service provision.
- Administer and maintain accurate customer management systems, databases, and records (including ECHO).
- Work closely with the Digital Transformation team to improve current processes.
What we’re looking for:
- Essential: Prior experience working within an Administration role.
- Minimum GCSE level English and Mathematics qualifications.
- Good IT skills and knowledge.
- Customer Service experience including communication and complaints management.
- Desirable: Experience using Google Office Suite.
What’s next?
Apply today, so we can make a difference for generations to come. We’re proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we’re also transforming what it means to have a rewarding, purposeful career. We’re dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We’re also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Services Support Administrator in England employer: Veolia
Contact Detail:
Veolia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Support Administrator in England
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. At Veolia, they care about ecological transformation, so show them how your skills align with their mission. Be ready to discuss how you can contribute to their goals!
✨Tip Number 3
Practice your communication skills! Since customer service is key for the Services Support Administrator role, make sure you can clearly articulate your thoughts and handle potential complaints with ease. Role-play with a friend if you need to!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you throughout the process, so don’t hesitate to reach out if you need help.
We think you need these skills to ace Services Support Administrator in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Services Support Administrator role. Highlight your admin experience, customer service skills, and any relevant IT knowledge to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background aligns with our mission at Veolia. Keep it concise but engaging – we want to see your personality!
Showcase Your Communication Skills: Since this role involves handling customer communications and complaints, make sure to demonstrate your communication skills in your application. Use clear and professional language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Veolia
✨Know Your Stuff
Before the interview, make sure you understand the role of a Services Support Administrator. Familiarise yourself with administrative operations, customer service principles, and how to manage KPIs and SLAs. This will show that you're genuinely interested and prepared.
✨Showcase Your Experience
Be ready to discuss your previous administration roles and how they relate to the job at Veolia. Highlight specific examples where you've successfully managed customer communications or resolved complaints, as this is crucial for the position.
✨Emphasise Teamwork
Veolia values collaboration, so be prepared to talk about how you've built strong relationships with colleagues and clients in the past. Share instances where teamwork led to successful outcomes, especially in managing projects or improving processes.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the Digital Transformation team’s current projects or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
