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- Tasks: Coordinate service delivery and ensure a top-notch customer experience in transport.
- Company: Join Veolia, a leader in ecological transformation and community support.
- Benefits: Enjoy competitive salary, annual bonus, 25 days leave, and pension scheme.
- Why this job: Make a real impact on the environment while building a rewarding career.
- Qualifications: Experience in customer service and logistics; strong communication skills required.
- Other info: Be part of a diverse team recognised as one of the Best Places to Work.
Ready to find the right role for you? Is your CV ready? If so, and you are confident this is the role for you, make sure to apply asap.
Salary: Competitive plus company bonus & pension
Hours: Full-time, 40 hours per week (Monday to Friday)
Location: Derby
When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What we can offer you:
- Eligible for an annual performance bonus
- 25 days of annual leave
- Access to our company pension scheme
- One paid day’s leave every year to volunteer and support your community
- Ongoing training and development opportunities, allowing you to reach your full potential
What you’ll be doing:
- Assist the Operations Manager and coordinate and control all aspects of service delivery in a safe and compliant manner, ensuring that we deliver a first-class customer experience.
- Responsible for day-to-day management of the service delivery, including the dynamic allocation of work to vehicles/routes.
- Proactively communicate with customers, providing status updates and maintaining contact with drivers throughout the day.
- Upon drivers' return to the depot, ensure that the debrief process is completed in line with business policy and procedure with any necessary action or updates being reported and escalated as required.
- Drive an engaged workforce with our frontline colleagues and be responsible for supporting drivers, proactively acting on issues identified on the rounds.
What we’re looking for:
- Experience operating within a customer-centric environment.
- Able to demonstrate a strong understanding of transport compliance and WTD.
- Good communication skills, communicating with people of all levels specifically including drivers and frontline employees.
- Experience working within a similar environment within logistics/transport.
- Transport CPC - desirable.
- Knowledge of operating other waste management facilities - desirable.
Apply today, so we can make a difference for generations to come. We’re proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we’re also transforming what it means to have a rewarding, purposeful career.
We’re dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We’re also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Senior Service Coordinator in Derby employer: Veolia
Contact Detail:
Veolia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Coordinator in Derby
✨Tip Number 1
Get to know the company! Research Veolia's values and mission. When you understand what they stand for, you can tailor your conversations to show how you align with their goals.
✨Tip Number 2
Practice your communication skills. As a Senior Service Coordinator, you'll need to interact with various people. Role-play common scenarios with a friend to boost your confidence and clarity.
✨Tip Number 3
Prepare questions to ask during the interview. This shows your interest in the role and helps you assess if it's the right fit for you. Think about what you want to know about the team and the work culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and making a difference.
We think you need these skills to ace Senior Service Coordinator in Derby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Service Coordinator role. Highlight your experience in customer-centric environments and any relevant transport compliance knowledge. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about ecological transformation and how you can contribute to our mission. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Communication Skills: Since good communication is key for this role, make sure to demonstrate your ability to communicate effectively in your application. Whether it's through examples in your CV or your cover letter, let us know how you connect with people at all levels.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you'll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Veolia
✨Know Your Stuff
Make sure you understand the role of a Senior Service Coordinator inside out. Familiarise yourself with transport compliance, customer service expectations, and the day-to-day operations of logistics. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves communicating with drivers and frontline employees, be prepared to demonstrate your communication skills. Think of examples where you've effectively managed teams or resolved conflicts. This will highlight your ability to engage with various stakeholders.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. For instance, how would you handle a situation where a driver is running late? Practising these types of questions can help you articulate your thought process and decision-making skills during the interview.
✨Align with Their Values
Veolia is all about ecological transformation and community support. Be ready to discuss how your values align with theirs. Share any relevant experiences that showcase your commitment to sustainability and community engagement, as this will resonate well with the interviewers.
