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- Tasks: Manage contracts and relationships to drive sustainable solutions and service efficiency.
- Company: Join Veolia, a leader in environmental services with a commitment to sustainability.
- Benefits: Enjoy 25 days annual leave, discounts, health support, and ongoing training.
- Why this job: Make a real impact on the environment while building a rewarding career.
- Qualifications: A Level education or equivalent, customer-facing experience, and strong analytical skills.
- Other info: Be part of a diverse team recognised as one of The Sunday Times Best Places to Work.
The predicted salary is between 30000 - 42000 £ per year.
Grade: 4.3
Hours: 40 hours per week, Mon-Fri 08:30am - 5pm
Location: 1 Station Road, Four Ashes, Wolverhampton, West Midlands, WV10 7DG
When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. As a Contract Coordinator you'll be pushing for innovative solutions to create a more sustainable future for all. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What we can offer you:
- 25 days of annual leave plus bank holidays
- Access to our company/people's pension scheme
- Discounts on everything from groceries to well-known retailers
- Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
- 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
- One paid day's leave every year to volunteer and support your community
- Ongoing training and development opportunities, allowing you to reach your full potential
What you'll be doing:
- Manage internal and external stakeholder relationships to ensure contractual KPIs and service level agreements are consistently met or exceeded
- Analyse customer requirements and operational challenges to identify solutions that optimise contract revenue, margin performance and service efficiency
- Produce accurate, timely and comprehensive reporting on all contract activities, including performance metrics, compliance data and operational outputs
- Act as primary point of contact for DESA customers, ensuring service delivery aligns with contractual specifications while identifying opportunities for service expansion and new business development
- Monitor market conditions and competitor activity to maintain Veolia's competitive positioning within the DESA framework
- Implement waste hierarchy principles across all operations
- Coordinate task allocation and tracking systems to ensure all work orders are assigned to correct recipients and monitored through to completion
What we're looking for:
- A Level standard education or equivalent vocational qualification
- Proven experience in a customer-facing role within the waste management, recycling, environmental services or logistics sectors
- Demonstrable experience in contract management, account management or service coordination
- Strong analytical capabilities with experience in performance reporting, data analysis and KPI management
- Proficiency in Microsoft Office suite (Excel, Word, Outlook) and experience with CRM or job management systems
- Understanding of waste classification, duty of care documentation and environmental compliance requirements
- Knowledge of DESA (Defence Estate Services Authority) contracts or public sector procurement frameworks would be advantageous
- Experience with waste transfer notes, consignment notes and hazardous waste documentation
- Familiarity with waste industry regulations including Environmental Permitting Regulations and Waste (England and Wales) Regulations
What's next?
Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.
We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Contract Coordinator employer: Veolia
Contact Detail:
Veolia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the waste management and environmental services sectors. Attend industry events or join online forums to connect with potential employers and learn about job openings.
✨Tip Number 2
Prepare for interviews by researching Veolia and its values. Understand their commitment to sustainability and community support, so you can show how your skills align with their mission during the interview.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to contract management and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Veolia.
We think you need these skills to ace Contract Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Contract Coordinator role. Highlight your experience in contract management and customer-facing roles, as well as any relevant skills that align with what we're looking for.
Showcase Your Analytical Skills: Since strong analytical capabilities are key for this position, include examples of how you've used data analysis and performance reporting in your previous roles. We want to see how you can optimise contract revenue and service efficiency!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: Don't forget to submit your application through our website! This ensures that we receive all your details correctly and helps us keep track of your application throughout the process.
How to prepare for a job interview at Veolia
✨Know Your Stuff
Make sure you brush up on your knowledge of waste management and environmental services. Familiarise yourself with the key terms and regulations mentioned in the job description, like DESA contracts and waste classification. This will show that you're not just interested in the role but also understand the industry.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your experience in contract management and customer-facing positions. Think about challenges you've faced and how you overcame them, especially in relation to KPIs and service delivery. This will help you stand out as a candidate who can deliver results.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company’s approach to sustainability or how they measure success in contract coordination. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. Veolia values an inclusive culture, so being authentic can help you connect with your interviewers. Share your passion for making a difference in the environment and how you see yourself contributing to their mission.
