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- Tasks: Monitor live alarms and assist engineers while providing top-notch customer support.
- Company: Join Veolia, a leader in environmental sustainability and community support.
- Benefits: Enjoy competitive salary, flexible hours, and wellness resources.
- Why this job: Make a real difference in protecting the environment while developing your skills.
- Qualifications: Customer service experience and good IT skills are essential.
- Other info: Be part of a diverse team in a rewarding career with growth opportunities.
The predicted salary is between 24000 - 33600 £ per year.
Veolia is hiring in Cannock, Staffordshire. Salary is £30,000 per annum (rising to £32,000 after probation) with Veolia benefits. Hours are 40 per week on a rotating pattern of days and nights, followed by 18 days of scheduled holiday. Location: Cannock, Staffordshire, WS11 8JP / Remote Hybrid.
When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. We work with communities to protect the environment and contribute to an inclusive culture.
What we can offer you:
- Annual leave is built into the shift pattern
- Access to our people's pension scheme
- Free physiotherapy service
- Discounts on groceries and well-known retailers
- Resources to support your physical, mental and financial health
- Ongoing training and development opportunities
What will you be doing?
- You will be first in line speaking to engineers and customers on the telephone, investigating faults on our combined heat and power generators
- Monitoring live alarms for our industrial assets (full training provided)
- Completing scheduled and (ad-hoc) reporting
- Using Google, Access and other BI tools to assess asset performance
- Supporting Veolia's crisis management process
- Adhering to written procedures when carrying out tasks
- Training is approximately the first six weeks.
What are we looking for?
- Previous customer focus, call handling experience
- Good IT skills including Excel / analysis
- Problem solving experience
- Analytical skills and mechanical engineering knowledge is an advantage
What's next?
Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. We are committed to supporting our people and creating a rewarding, purposeful career. We are Disability Confident and will offer an interview to applicants with a disability or long-term condition who opt in and meet the minimum criteria. We are dedicated to fair treatment and a diverse, inclusive workplace.
Site Monitoring Call Operator in Birmingham employer: Veolia
Contact Detail:
Veolia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Monitoring Call Operator in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Veolia. Understand their values and how they contribute to environmental care. This will help you connect your answers to what they stand for.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service experience and problem-solving skills, as these are key for the Site Monitoring Call Operator role.
✨Tip Number 3
Dress the part! Even if it’s a remote interview, looking professional can boost your confidence. Plus, it shows you’re serious about the opportunity. Remember, first impressions count!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And don’t forget, apply through our website for the best chance!
We think you need these skills to ace Site Monitoring Call Operator in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Site Monitoring Call Operator role. Highlight any customer service or call handling experience you have, as well as your IT skills.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about working with Veolia. Mention how your background aligns with our mission to protect the environment and support communities.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and come up with effective solutions.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Veolia
✨Know Your Stuff
Familiarise yourself with Veolia's operations, especially around combined heat and power generators. Understanding the basics of mechanical engineering and how it relates to their services will show your genuine interest and help you stand out.
✨Show Off Your Customer Skills
Since you'll be handling calls from engineers and customers, prepare examples of your previous customer service experiences. Think about times when you resolved issues or provided exceptional support, as this will demonstrate your call handling expertise.
✨Get Comfortable with Tech
Brush up on your IT skills, particularly in Excel and any BI tools you might have used. Be ready to discuss how you've used technology to analyse data or solve problems in past roles, as this is crucial for the Site Monitoring Call Operator position.
✨Practice Problem Solving
Prepare for situational questions that test your problem-solving abilities. Think of scenarios where you had to troubleshoot an issue or make quick decisions, and be ready to explain your thought process clearly during the interview.
