Scheduler

Scheduler Hybrid – 3 days at Office-based at our High Wycombe Head Office Permanent, Full-time, Monday – Friday 37 hours 25 days annual leave (plus UK bank holidays), Pension scheme, Hybrid working ________________________________________________________________________ Are you looking to take the next step in your career by joining a successful and rapidly growing global company, who can offer you structured progression opportunities and flexible benefits? Are you passionate about Ecological Transformation and being a part of making a change to the planet? If so, we have a fantastic opportunity to join our leading, well respected water technologies company, where you will play a pivotal role in ensuring our clients receive a first class service. You will be receiving calls from customers and obtaining sufficient information to allocate the most cost effective and suitably qualified engineer to attend sites. At Veolia Water Technologies UK, we are committed to ensure you have the best experience possible and take your career to the next level! Your responsibilities will include but not limited to: * Receive and act upon customer’s telephone calls entering details into the Service Management System (SMS). * Using local knowledge and information relating to engineer skill availability, allocate the appropriate engineer to ensure that customer expectations are met. * Work with the Service Support Managers and Scheduling Supervisor to resolve any conflicting /issues that prevent full utilisation of engineers in the team. * Advise the Service Support Managers and Scheduling Supervisor if we are unable to provide an appropriate response to a customer request or there is a delay to the request for support. * Forward plan contract visits in accordance with the contract visit schedule, notifying the Service Support Manager where the contract commitment is compromised due to the lack of engineer availabilities. * Confirm booking arrangements for all site visits with the customer and the appropriate engineers ensuring that all relevant information is provided. * Undertake any other reasonable work related task at the request of the Service Support Managers and Administration Manager /Senior management. * In addition to the above when talking to a client use the opportunity to promote the following as appropriate: * New contracts/contract renewals opportunities * Parts/consumables * Chemicals opportunities * New plant * Mobile water services * Associated products/service General requirements for the role: * GCSE or equivalent – English and Maths. * Experience of having worked in a scheduling, customer service, administrative or similar role. * A background in a customer service role, passionate about providing a first class service. * Able to handle challenging conversations with customers and find a resolution. * Strong communication skills both verbally and written, with the versatility to communicate at all levels in a clear and concise manner. * Demonstrable experience of having built strong working relationships both internally and externally. Able to work collaboratively to achieve KPI’s. * A professional approach to work and communication with colleagues and customers. * A good level of IT competency on Microsoft Office packages (Excel, Word) and other software applications e.g. JDE/Latis, Gmail, Google * Good organisational skills with an eye for detail and the ability to prioritise workload and manage multiple tasks What’s next? If you feel this role is suited for you, click on the “Apply” button. The Recruitment team will review your application as soon as possible and if your experience and skills match closely with what we are looking for, we will be in touch to discuss the next steps. Our promise to you We know that the expectation of a good role goes both ways, so alongside your salary, you will have the option to work twice a week from home and work flexi-time (you can start as early as 7am and finish by 3pm!) This is in addition to our extensive benefits package which includes 25 days annual leave, our market leading pension and share scheme and a range of employee discounts and employee referral bonuses – as we’d like nothing more than to give your family and friends an opportunity too! Also, to help you a little further, we provide mental health and financial support, so you know exactly who to lean on whenever you need to. Apply today, so we can make a difference for generations to come. Diversity & Inclusion At Veolia Water Technologies UK, we’re proud to be known as an equal opportunities employer. We acknowledge that supporting diversity and engagement is not only the right thing to do, but also the right thing for our business. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. This commitment is embedded into our values and beliefs that our business is at its best when we embrace the full spectrum of humanity, regardless of what we look like, where we come from or who we love. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully