Operations Engineer

Field-based around North West (ideal location M6 - Preston)

Permanent, Full-time, 37.5 hours

25 days annual leave (plus your birthday off), Company vehicle + Fuel card, Comprehensive pension scheme

Are you an Operations Engineer, or an aspiring Operations Engineer, looking to take the next step in your career by joining a successful and rapidly growing global company, who can offer you structured progression opportunities and flexible benefits? Are you passionate about Ecological Transformation and being a part of making a change to the planet? If so, we have a fantastic opportunity to join our leading, well respected water technologies company, where you will play a pivotal role in giving our customers the best in class quality service. You will provide on-site corrective / preventative maintenance and offer after-sales technical and commercial support to existing water treatment chemical customers.

At Veolia Water Technologies UK (VWT UK), we are committed to ensure you have the best experience possible and take your career to the next level!

What you will be doing:

• Developing and maintaining good working relationships with customers.
• Providing service, chemical treatment analysis, monitoring and account management to existing customers / contracts.
• Providing Legionella controls, ensuring customer compliance with ACOP L8 and offering recommendations for best working practices.
• Gathering site information and compiling / maintaining site log books in preparation for client review meetings, customers and audits.
• Initiating water treatment programs on new accounts and commissioning new dosing / control installations.
• Completing risk assessments, work reports, and other associated documentation.
• Looking for opportunities where appropriate to sell parts, consumables, plant upgrades and refurbishment work, with support from the sales teams.
• Keeping customers informed on future product development, features and functions and showing them how they will add value to their business.
• Highlighting any issues that may result in financial, reputational or operational impact on the Company.
• Seeking guidance and support as required to ensure the service provided to our customers is a priority.

What we need from you:

• Hold an HNC, Degree, or equivalent qualification in Mechanical, Electrical, or Chemical Engineering, or Chemistry (or similar discipline). Alternatively, if you have significant hands-on experience, we are open to candidates with a background as an Operations / Service Engineer or in Technical Support / Laboratory roles.
• Full UK driving licence required.
• Experience with chemical water treatment, (e.g. cooling tower management, boiler optimisation) is a must, or the desire to learn and grow in this area.
• Exceptional customer service skills, with the ability to manage challenging conversations, find solutions, and build strong relationships with clients and internal teams.
• Strong communication and organisational skills, with the ability to prioritise tasks, manage a diverse workload, and explain complex issues clearly to stakeholders at all levels.
• IT proficient, with a keen eye for detail, ensuring tasks are completed efficiently and effectively.

Employee Benefits Package:

We offer a comprehensive benefits package to support your well-being, work-life balance, and long-term security. You’ll enjoy 25 days of annual leave to recharge, plus birthday leave to celebrate your special day, while our enhanced pension scheme ensures a strong foundation for your future. We are partnered with a great benefits provider to offer you exclusive discounts and recognition programs. Maintain your eye health and stay protected with our eye care and flu vouchers. Take advantage of our wellbeing services, including 24/7 access to virtual GP consultations, and refer a friend to be in with a chance of being rewarded for helping us grow our teams with talented individuals.

That’s not all… you also have the option to enrol in a range of flexible benefits, including Private Medical Insurance, Buy / Sell Annual Leave, Group Income Protection, Dental and Travel Insurance. You can also opt for Group Life Assurance and Critical Illness cover for both you and your partner, for added peace of mind. And lastly you can take advantage of Personal Computer, Car Leasing and Cycle to Work Schemes to further enhance your lifestyle.

What’s next?

If you feel this role is suited for you, click on the "Apply" button. The Recruitment team will review your application as soon as possible and if your experience and skills match closely with what we are looking for, we will be in touch to discuss the next steps.

Diversity & Inclusion:

At VWT UK, we’re proud to be known as an equal opportunities employer. We acknowledge that supporting diversity and engagement is not only the right thing to do, but also the right thing for our business. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. This commitment is embedded into our values and beliefs that our business is at its best when we embrace the full spectrum of humanity, regardless of what we look like, where we come from or who we love. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.