At a Glance
- Tasks: Provide advanced technical support and travel internationally to resolve complex issues.
- Company: Join Veolia, a leader in water treatment with a commitment to diversity.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and flexible benefits.
- Other info: Dynamic role with opportunities for international travel and career growth.
- Why this job: Make a real impact by solving challenges in innovative water treatment systems.
- Qualifications: Strong technical background in water treatment and excellent communication skills.
The predicted salary is between 40500 - 49500 £ per year.
Job Description
Senior Technical Support Engineer – Office-based in Lane End, High Wycombe with international travel.
Permanent, full‑time (Monday‑Friday, 37 hours). 25 annual leave + UK bank holidays, pension scheme, private medical insurance, bonus scheme and more.
Responsibilities
- Provide advanced technical support across ELGA systems and partner networks.
- Travel to customer sites in the UK and overseas to diagnose and resolve complex issues.
- Support large‑scale installations, including validation and performance troubleshooting.
- Contribute to beta testing, gathering real‑world performance insights.
- Develop and maintain technical documentation for internal and external use.
- Participate in product risk assessments, offering practical insights.
- Deliver and support technical training for partner teams globally.
- Manage and assess warranty claims, including testing returned components.
Essential Skills & Experience
- Strong technical background in water treatment systems.
- Solid understanding of mechanical and control systems.
- Experience diagnosing faults using tools like multimeters or oscilloscopes.
- Analytical mindset with a methodical problem‑solving approach.
- Ability to interpret data and make informed decisions.
- Excellent communication skills – able to explain technical concepts clearly.
- Confidence working independently and as part of a team.
- Experience writing clear technical reports and documentation.
- Comfortable handling challenging customer interactions.
- Strong IT skills (e. g. Google Workspace or similar).
Desirable
- Experience in a Technical Support Engineer or Service Engineer role.
- Background in mechanical or chemical engineering.
- BTEC Level 4 (or equivalent) in an engineering discipline.
- Ability to deliver or support technical training and presentations.
- Multilingual or able to communicate across different cultures.
Qualifications
- GCSEs (or equivalent) including English and Maths.
- Vocational or professional qualification in a science or technical field.
Benefits
- 25 days annual leave + UK bank holidays.
- Enhanced pension scheme.
- Private medical insurance (BUPA).
- Group income protection, dental and travel insurance.
- Group life assurance and critical illness cover for you and your partner.
- Personal computer, car leasing and cycle‑to‑work schemes.
- Exclusive discounts and recognition programmes.
- Eye care and flu vouchers.
- 24/7 access to virtual GP consultations.
- Flexible benefits options such as buy/sell annual leave.
- Equal Opportunity
As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.
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Senior Technical Support Engineer employer: Veolia | Water Tech
Join ELGA LabWater in Lane End, High Wycombe, where we pride ourselves on being a leading employer in the water technologies sector. Our commitment to employee well-being is reflected in our extensive benefits package, including 25 days of annual leave, private medical insurance, and access to a private GP, all within a supportive and inclusive work culture that values diversity and personal growth. With opportunities for professional development and a strong focus on teamwork, you'll find a rewarding environment that encourages innovation and collaboration.
