Operations Technologist in Birmingham

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees.

Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.

Within this framework, Water Tech brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy.

Together, we pursue a shared mission to create a more sustainable future.

Job Description

• Role: Operations Technologist
• Working for the Operations Leader, alongside Account Managers and Operations peers, the

Operations Technologist will be responsible for achieving defined goals and objectives as well as working safely, compliantly and efficiently within a defined group of customer accounts.

The Operations Technologist will take guidance from the Operations Leader and will service, recommend changes, report and communicate with customer representatives in accordance with the commercial agreement.

• EHS & Compliance
• Ensure work is undertaken in a safe manner at all times, and comply with internal, legislative and customer EHS requirements and policies.
• Complete Legionella sampling to best practice and utilise internal systems to document & monitor Legionella related work. Legionella training to be completed every 3 years.
• Independently follow and document Legionella positive response process.
• Competently carry out LCA audit checklist on EVS suppliers across the area including sites not assigned to.
• Engage with the Quality, Environment, Health and Safety (QEHS) Gensuite system and associated tools to manage QEHS documentation and material.

Use the tool to manage RAMS, concern reports and other applications, and lead the Management of Change (MOC) process.

• Plan compliance calendar tasks and inspection tool audits, ensuring evidence gathered.
• Continual use of shared drives for external & internal sharing and document management.
• Complete Share Point audits on sites within the area to identify gaps, establishing clear deadlines to action audit findings.
• Ensure correct Share Point access and permissions for colleagues and customers.
• Undertake Point of Work Risk Assessment (POWRA) where appropriate.
• Competently carry out operational safety visits and verify audits performed by Operational Analysts.
• Champion Water Tech Inclusion & Diversity objectives as well as wellbeing initiatives.
• Commercial
• Understand the commercial agreement at each assigned customer site and ensure the Account Manager is made aware of any customer‑requested scope change or over‑consumption to maintain profitability.
• Work with the Account Managers to ensure that the profitability and productivity plans as defined by the Sales Director are met.
• Ensure the Account Manager is made aware of any Customer Contact changes.
• Identify opportunities for upgrades to the Account Manager, such as chemical dosing equipment (Chemfeed), training, analytical services or increased scope of supply.
• Generate quotes for SAP items and liaise with the customer for fulfilment and delivery.
• Identify margin improvements for account managers to follow through.
• Identify opportunities for value‑generated proposals, prove not promise, and work with Account Managers to facilitate and finalize.
• Service
• Undertake all training within the desired timeframe as well as self‑directed additional learning.
• Ensure a service plan is defined by the Account Manager.
• Optimise the service activities at the assigned customers to maximise productivity & profitability.
• Assist the Operations Leader to provide adequate cover for holidays.
• Execute the service plan. The plan should contain minimum scope of supply of services, time & products, and performance expectations & KPI’s.
• Communicate basic technical concepts to the customer and seek help for solutions.
• Communicate with customers & the wider Water Tech team in a professional and timely manner, raising issues with Ops Leaders and Commercial colleagues as required.
• Complete & submit Consultant Service Reports (CSRs) within agreed timescales, ensuring CSRs detail Observations, Consequences and Actions for the customer’s attention.
• Deliver feedback on operational and technical aspects in technical review meetings with customers.
• Schedule & plan site visits throughout each month efficiently, ensuring Outlook reflects plans and visibility for Operations Leaders.
• Ensure safe chemical delivery & storage procedures are followed through awareness & engagement with RAMS, policies and procedures.
• Compile operations manuals for customer sites and audit those for other sites within the local area with support from the Operations Team.
• Equipment
• Calibrate personal & onsite equipment and generate calibration certificates as required.
• Compete in all specialised maintenance of proprietary and third‑party technology & equipment.
• Operate dosing pumps – change dosing rates as required based on onsite test results and safely repair dosing pump faults.
• Independently diagnose issues found onsite and elevate or rectify as required.
• Liaise with Chemfeed on any potential software upgrades against current equipment on sites.
• Diagnose warning/error messages on control equipment and rectify.
• Utilise & engage with Water Tech digital data visualisation platform, In Sight, to generate CSRs, manage trends & alarms, inventory stocks, add parameters & assets as required, and raise any issues.
• Install and set up tank level sensors and link to remote tank monitoring.
• Drive digital projects across the local area.
• Review alarm limits with product applications specialist, account manager and customers.
• Troubleshoot and rectify connection issues with VWTS monitoring equipment.
• Create new In Sight accounts, add assets and parameters with correct control ranges.

Qualifications

• Preferred Science/Engineering degree.
• Chemistry/Chemical Engineering degree or equivalent scientific qualification.
• Solid experience working within the UK Water Treatment Industry.
• Experience with cooling towers, closed systems and Legionella.
• Full valid driving licence for use in the UK.
• Additional Information

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities.

We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal‑opportunity workplace.

At Veolia, we know that at certain crucial moments in life, we all need a little help, protection and support.

That’s why we are proud to offer our innovative Veolia Cares program, which demonstrates our commitment to our employees.

From the very first day of employment, this commitment is reflected in an array of benefits that are generous and relevant.

Benefits

• Holiday allowance 26 days + Bank Holidays, with the option to buy or sell additional days.
• Private Healthcare – currently BUPA, with an option to add family members.
• Dental Plan providing cover or monetary cash back on appointments and treatments.
• Enhanced maternity / primary care pay – 13 weeks full pay from day 1.
• Enhanced paternity / secondary care pay – 2 weeks full pay from day 1.
• Adoption leave – 13 weeks full pay for parental and 2 weeks full co‑parental pay from day 1.
• Support for carers – flexibility for longer‑term caring needs, remote work options, flexible hours, adjusted schedules, paid or unpaid leave.
• Lifestyle Account – we put £60 to start; we match £1 for £1 up to £360.
• Discounted gym memberships.
• All employees receive one day of paid volunteering leave per year.
• Monetary Benefits
• Leading pension contribution of 10% of earnings from us, doubling employee contribution of 5%.
• Option to buy shares at preferential rates.
• Salary sacrifice schemes.
• The Bigger Picture
• Industry‑leading life insurance – 10× the salary as a benefit paid to nominated persons.
• Income protection covering up to 60% of salary for 5 years, with a lump sum of 2× salary if unable to return to work.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

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