At a Glance
- Tasks: Provide remote support and diagnose customer issues using digital tools.
- Company: Join Veolia, a global leader in environmental services with a mission for ecological transformation.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and a comprehensive pension scheme.
- Other info: Flexible benefits and excellent career growth opportunities in a collaborative environment.
- Why this job: Make a real impact on the planet while building a purposeful career.
- Qualifications: Strong communication skills and previous client-facing experience required.
The predicted salary is between 45000 - 45000 £ per year.
Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specialising in water, energy, and waste management, Veolia designs and implements innovative solutions for decarbonisation, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.
Ready to make a real difference – not just in your career, but for the planet? As water technologies experts, we don't just offer jobs – we build careers with purpose. We're on a mission of Ecological Transformation, and we're looking for a dedicated Digital Service Technician to help us lead the charge. Are you a tech-savvy problem solver who enjoys helping customers and engineers succeed? Do you thrive in a fast-paced, collaborative environment where innovation and service excellence go hand-in-hand?
Responsibilities
- Remote Support Expertise: Use digital tools and technologies – including remote communication and augmented reality – to diagnose and help resolve customer issues alongside field service engineers or directly with clients.
- System Monitoring & Performance: Continuously monitor connected customer assets via the Hubgrade platform, ensuring data transmission, signal strength, and performance remain within expected parameters. Identify alarms and take appropriate action or escalation.
- Customer Enablement: Assist clients in setting up and maintaining connectivity. Deliver clear demonstrations of the monitoring portal and provide training to ensure customer confidence and satisfaction.
- Technical Coordination: Support engineers during commissioning, activate equipment on the web portal, and coordinate site visits and parts through the scheduling team when breakdowns or performance issues occur.
- Reporting & Analysis: Generate and validate automated and manual trending reports, ensuring accuracy and alignment with customer requirements. Conduct operational reviews and highlight issues to the Digital Services Team.
- Proactive Service: Take a proactive approach with customers – contacting them with solutions and recommendations rather than waiting for issues to escalate.
- Collaboration: Work closely with internal teams to ensure alarms are logged, tracked, and resolved efficiently while contributing to continuous service improvement.
Qualifications
- Excellent communication skills (written and verbal)
- Previous client-facing experience
- Ability to work independently and as part of a team
- Administrative and reporting capability
- Strong communicator able to explain complex technical concepts clearly to non-technical users
- Customer-focused professional comfortable interacting directly with clients
- Problem solver who follows defined procedures while confidently selecting appropriate solutions
- Organised and reliable with capability of managing administrative tasks and producing clear reports
- Proactive mindset that anticipates issues and acts early to prevent downtime
Additional Information & Employee Benefits Package
We offer a comprehensive benefits package to support your well-being, work-life balance, and long-term security. You’ll enjoy 25 days of annual leave to recharge, while our enhanced pension scheme ensures a strong foundation for your future. We are partnered with a great benefits provider to offer you exclusive discounts and recognition programs. Maintain your eye health and stay protected with our eye care and flu vouchers. Take advantage of our wellbeing services, including 24/7 access to virtual GP consultations, and refer a friend to be in with a chance of being rewarded for helping us grow our teams with talented individuals. That's not all… you also have the option to enrol in a range of flexible benefits, including Private Medical Insurance, Buy / Sell Annual Leave, Group Income Protection, Dental and Travel Insurance. You can also opt for Group Life Assurance and Critical Illness cover for both you and your partner, for added peace of mind. And lastly you can take advantage of Personal Computer, Car Leasing and Cycle to Work Schemes to further enhance your lifestyle.
As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.
Digital Service Technician FTC in Birmingham employer: Veolia | Water Tech
Join ELGA LabWater in Lane End, High Wycombe, where we pride ourselves on being a leading employer in the water technologies sector. Our commitment to employee well-being is reflected in our extensive benefits package, including 25 days of annual leave, private medical insurance, and access to a private GP, all within a supportive and inclusive work culture that values diversity and personal growth. With opportunities for professional development and a strong focus on teamwork, you'll find a rewarding environment that encourages innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Service Technician FTC in Birmingham
✨Get Involved in Local Environmental Initiatives
Dive into your local environmental scenes, like community clean-up projects or eco-focused events. Not only will you meet like-minded people, but it's a surefire way to showcase your passion and skills in environmental engineering tech.
✨Join Industry-Specific Organisations
Check out organisations like the Institution of Environmental Engineers for networking opportunities and resources. They often host events and seminars that can help us connect with key players in the industry, including potential employers like Veolia | Water Tech.
✨Show Off Your Projects and Passion
Create a portfolio that highlights any relevant projects, whether it's coursework, internships, or personal initiatives. Share this online, perhaps even on platforms like GitHub or your own website, to grab the attention of hiring managers looking for talent like us.
✨Utilise Environmental Job Boards
Take advantage of niche job boards dedicated to environmental careers. Sites like Green Jobs, Environmental Career and EcoJobs often feature openings from companies like Veolia | Water Tech and can help us land that full-time gig.
We think you need these skills to ace Digital Service Technician FTC in Birmingham
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for a role in environmental engineering tech, make sure to highlight your technical skills like CAD software proficiency, data analysis, or modelling techniques. These are essential for the job and should stand out in your CV and cover letter, showing how you can contribute to projects at Veolia | Water Tech.
Demonstrate Your Passion for Sustainability:In this field, showcasing your passion for sustainability and environmental protection can set you apart. Include any relevant projects, volunteer experience, or courses that underline your commitment to these causes. Veolia | Water Tech will appreciate candidates who genuinely care about making a difference.
Tailor Your Application to the Role:Don't just send a generic CV and cover letter. Make sure to tailor your application to the specific role of Digital Service Technician FTC at Veolia | Water Tech. Highlight experiences that align directly with the job description and give concrete examples of your work to demonstrate that you’re the right fit for a full-time position.
Include Relevant Certifications:If you have certifications related to environmental engineering or technology, like LEED Accreditation or any relevant software certifications, make sure to mention them. These qualifications can boost your application and show that you’re serious about your professional development in this competitive field.
How to prepare for a job interview at Veolia | Water Tech
✨Brush Up on Environmental Regulations
Make sure you’re well-versed in the latest environmental regulations and standards. In an environmental engineering tech role at Veolia | Water Tech, you might be asked specific questions about compliance measures, so understanding these will definitely give you an edge.
✨Showcase Your Technical Skills
Prepare to demonstrate your proficiency with relevant tools and software, such as AutoCAD or GIS. You might be given a practical problem to solve during the interview, so it’s a great idea to brush up on these skills and perhaps even bring a portfolio of your projects to showcase your technical prowess.
✨Highlight Your Passion for Sustainability
In a full-time role, employers are looking for commitment and enthusiasm. Share your experiences, studies, or projects that reflect your passion for environmental sustainability. This will show Veolia | Water Tech that you're not just qualified but genuinely invested in the field.
✨Prepare for Behavioural Questions
Be ready for behavioural questions that assess how you handle teamwork, conflict, and project management. Think of examples from your studies or practical experiences where you tackled challenges effectively, showcasing both your technical and interpersonal skills.
