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- Tasks: Coordinate service delivery and ensure a top-notch customer experience.
- Company: Join Veolia, a leader in ecological transformation and community support.
- Benefits: Enjoy a competitive salary, bonus, pension, and 25 days of leave.
- Why this job: Make a real impact on the environment while building a rewarding career.
- Qualifications: Experience in customer service and transport compliance is essential.
- Other info: Be part of a diverse team recognised as one of the Best Places to Work.
The predicted salary is between 35000 - 49000 £ per year.
Salary: From £35,000 plus company bonus and pension
Hours: Full-time, 40 hours per week (Monday to Friday)
Location: Exeter, EX2 8NJ
When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What we can offer you:
- Access to our company pension scheme
- Eligible for an annual performance bonus
- 25 days of annual leave
- One paid day’s leave every year to volunteer and support your community
- Ongoing training and development opportunities, allowing you to reach your full potential
What you’ll be doing:
- Assist the Operations Manager and coordinate and control all aspects of service delivery in a safe and compliant manner, ensuring that we deliver a first-class customer experience
- Responsible for day-to-day management of the service delivery, including the dynamic allocation of work to vehicles/routes
- Proactively communicate with customers, providing status updates and maintaining contact with drivers throughout the day
- Upon drivers' return to the depot, ensure that the debrief process is completed in line with business policy and procedure with any necessary action or updates being reported and escalated as required
- Driving an engaged workforce with our frontline colleagues and being responsible for supporting drivers, pro-actively acting on issues identified on the rounds
What we’re looking for:
- Experience operating within a customer-centric environment
- Able to demonstrate a strong understanding of transport compliance and WTD
- Good communication skills communicating with people of all levels specifically including drivers and frontline employees
- Experience working within a similar environment within logistics/transport
- Knowledge of operating other waste management facilities - desirable.
What’s next?
Apply today, so we can make a difference for generations to come.
We’re proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we’re also transforming what it means to have a rewarding, purposeful career.
We’re dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.
We’re also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Senior Service Coordinator employer: Veolia UK
Contact Detail:
Veolia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and transport sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching Veolia's values and recent projects. Show us that you're not just looking for any job, but that you're genuinely interested in contributing to our mission of ecological transformation.
✨Tip Number 3
Practice your communication skills! Since the role involves liaising with drivers and customers, being able to articulate your thoughts clearly will set you apart. Consider mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re serious about joining our team at Veolia.
We think you need these skills to ace Senior Service Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Service Coordinator role. Highlight your experience in customer-centric environments and any relevant logistics or transport knowledge. We want to see how you fit into our mission of ecological transformation!
Show Off Your Communication Skills: Since this role involves a lot of communication with drivers and customers, it’s essential to showcase your strong communication skills. Use examples from your past experiences where you effectively communicated with different stakeholders. We love seeing how you can connect with people!
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your key points stand out. We appreciate straightforwardness, so don’t be afraid to let your personality shine through while keeping it professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Veolia!
How to prepare for a job interview at Veolia UK
✨Know the Company Inside Out
Before your interview, take some time to research Veolia and its commitment to ecological transformation. Understand their values and how they contribute to the community. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer-Centric Experience
Since the role requires experience in a customer-centric environment, prepare specific examples from your past work where you successfully managed customer relationships or resolved issues. Highlighting these experiences will demonstrate your suitability for the Senior Service Coordinator position.
✨Communicate Clearly and Confidently
Effective communication is key in this role, especially when liaising with drivers and frontline employees. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with your delivery.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, company culture, and expectations for the role. This shows that you’re not just interested in the job, but also in how you can contribute to the team and the company’s mission.
