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- Tasks: Support IT platforms like Salesforce and ServiceNow while ensuring smooth operations.
- Company: Veolia UK is dedicated to ecological transformation and community support.
- Benefits: Enjoy remote work, a competitive salary, bonuses, and health resources.
- Why this job: Join a mission-driven team focused on environmental impact and personal growth.
- Qualifications: Experience with Salesforce, strong communication skills, and project management knowledge required.
- Other info: Opportunity for career advancement to Product Lead position.
The predicted salary is between 36000 - 54000 £ per year.
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Join to apply for the IT Product Support Specialist role at Veolia UK
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Direct message the job poster from Veolia UK
Salary: Up to £45,000 plus 15% bonus and enhanced pension
Location: Remote, with travel to Veolia sites as required
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What we can offer you:
- Access to our company pension scheme
- Discounts on everything from groceries to well known retailers
- Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
- 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
- One paid days leave every year to volunteer and support your community
- Ongoing training and development opportunities, allowing you to reach your full potential
What you\’ll be doing:
We are seeking a skilled Support Specialist to manage and support IT platforms including Salesforce, ServiceNow, and WalkMe. This role offers an exciting opportunity to work across 20 sites in the UK, Ireland & NME.
This role reports to the Product Lead – Salesforce and offers excellent development opportunities with a clear path to Product Lead position in the future.
Key Responsibilities:
- Manage and support various IT platforms while ensuring SLA compliance
- Lead and motivate cross-functional teams during development projects
- Provide technical support and resolve customer queries
- Facilitate collaboration and communication among team members
- Host workshops and maintain documentation
- Support product deployment with environmental considerations
What we\’re looking for:
- Previous experience in a Salesforce-related role
- Strong understanding of incident, problem, change, and release management processes
- Excellent stakeholder management skills, with excellent communication and relationship management
- Project management and IT proficiency
- Strong troubleshooting skills, with strong self disciplined time management and decision-making abilities
- Ticket management/IT issues log experience
- ITIL Service Management Framework knowledge
- Knowledge of Waste Management or Utilities
- Driving license would be advantageous as travelling to Veolia UK sites is expected
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology and Customer Service
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IT Product Support Specialist employer: Veolia UK
Contact Detail:
Veolia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Product Support Specialist
✨Tip Number 1
Familiarise yourself with the specific IT platforms mentioned in the job description, such as Salesforce and ServiceNow. Having hands-on experience or relevant certifications can significantly boost your confidence and demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of Veolia UK on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your experience with incident, problem, change, and release management processes. Be ready to share specific examples of how you've successfully navigated these areas in previous roles, as this will showcase your expertise.
✨Tip Number 4
Highlight your stakeholder management skills during conversations. Being able to effectively communicate and build relationships with various teams is crucial for this role, so think of instances where you've excelled in this area.
We think you need these skills to ace IT Product Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in Salesforce and IT support. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for ecological transformation and how your skills align with Veolia's mission. Mention specific experiences that relate to the responsibilities of the role.
Showcase Technical Skills: In your application, emphasise your technical proficiency, particularly in incident management and ticketing systems. Provide examples of how you've successfully resolved IT issues in the past.
Highlight Soft Skills: Veolia values excellent communication and stakeholder management. Include examples of how you've effectively collaborated with teams and managed relationships in previous roles.
How to prepare for a job interview at Veolia UK
✨Showcase Your Technical Skills
Make sure to highlight your experience with Salesforce, ServiceNow, and other IT platforms. Be prepared to discuss specific examples of how you've managed incidents or resolved customer queries in previous roles.
✨Demonstrate Stakeholder Management
Veolia values excellent communication and relationship management skills. Prepare to share instances where you've successfully collaborated with cross-functional teams or managed stakeholder expectations during projects.
✨Understand the Company’s Mission
Familiarise yourself with Veolia's commitment to ecological transformation and community support. Showing that you align with their values can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to troubleshoot issues or manage changes effectively, and be ready to explain your thought process.
