At a Glance
- Tasks: Lead a team to ensure safe and efficient service delivery across multiple depots.
- Company: Join Veolia, a leader in ecological transformation and community support.
- Benefits: Enjoy 25 days of leave, pension scheme, discounts, and health resources.
- Other info: Recognised as one of The Sunday Times Best Places to Work for three years running.
- Why this job: Make a real impact on the environment while developing your career.
- Qualifications: People management skills, basic IT knowledge, and a driving licence required.
The predicted salary is between 41200 - 41200 £ per year.
Salary: £41,200 plus bonus scheme, use of company van, pension and other Veolia benefits
Location: Across our 4 Hammersmith & Fulham depots
Hours: Monday - Friday 40 hours (plus 1 in 7 weekends and public holidays)
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What we can offer you:
- 25 days of annual leave
- Access to our company pension scheme
- Discounts on everything from groceries to well-known retailers
- Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
- One paid day’s leave every year to volunteer and support your community
- Ongoing training and development opportunities, allowing you to reach your full potential
What you'll be doing:
- Ensure all staff are aware of and strictly follow health and safety procedures at all times and carry out regular field inspections to ascertain safe working practices
- To ensure that all resources are in a safe, clean and operable working condition; report and monitor any occurring issues/defects without delay and ensure all accidents are fully investigated
- Updating and completion of events within the contract management information system (ECHO) to ensure all raised tasks/issues are dealt with in a timely manner in accordance with the required SLA
- To liaise with the Contract Management team, administrators and other Veolia departments in regard to service issues and take improvement action in any area requiring improvement
- Assist in management and control of sickness and absence levels being responsible for taking improvement/remedial action
- To ensure that the fleet is kept clean. To investigate and report to Line Manager if accidents/damage takes place
- To make Management aware where additional training is required, and to recognise where Operatives could be given the opportunity to further their career within the company
- Support the achievement of performance indicators identified in Veolia’s strategic plan
- Assist in budgets management relating to street service
What we're looking for:
- Essential: People management and team leader skills and experience
- Have a basic understanding of IT systems is essential
- Knowledge of Health and Safety
- Customer oriented/service delivery focused
- Driving license
What’s next? Apply today, so we can make a difference for generations to come.
We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.
We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.
We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Service Delivery Manager employer: Veolia Group
Veolia Group is an excellent employer, offering a supportive work culture that prioritises employee development and safety at our Plastics Recycling Facility in Shrewsbury. With comprehensive training provided for FLT operation and a commitment to health and safety, we empower our team members to grow their skills while contributing to sustainable practices in waste management. Join us for a rewarding career where your efforts make a meaningful impact on the environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on a Service Delivery Manager role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Veolia's values and recent projects. Show us that you're not just looking for any job, but that you're genuinely excited about contributing to our mission of ecological transformation.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to people management and health and safety. We want to see how you handle real-life scenarios, so think of examples from your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re serious about joining our team at Veolia.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Service Delivery Manager role. Highlight your people management skills and any relevant IT knowledge to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about service delivery and how you can contribute to our mission of ecological transformation. Be genuine and let your personality shine through!
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. We love to see how you've made a difference in your past positions!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Veolia Group
✨Know Your Stuff
Before the interview, make sure you understand Veolia's mission and values, especially their focus on ecological transformation. Familiarise yourself with the role of a Service Delivery Manager and how it contributes to the company's goals.
✨Showcase Your People Skills
As a Service Delivery Manager, you'll be leading a team. Be ready to share examples of your people management experience. Think about times you've successfully motivated a team or resolved conflicts, as these stories will highlight your leadership abilities.
✨Health and Safety Awareness
Given the emphasis on health and safety in the job description, prepare to discuss your understanding of relevant procedures. You might want to mention any past experiences where you ensured compliance or improved safety standards in your previous roles.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team's current challenges or how success is measured for the Service Delivery Manager role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
