Company DescriptionVeolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.Job DescriptionSales Operations Specialist | Up to 31,000ð Peterborough and surrounding areasð Full-Time | Permanent | 37.5 hours per weekð 26 days annual leave plus bank holidays | Comprehensive Pension Scheme | Private Medical Insurance | Life Assurance | and much more!As water technologies experts, we don't just offer jobs – we build careers with purpose. We're on a mission of Ecological Transformation, and we're looking for a dedicated Sales Operations Specialist to help us lead the charge.What you'll be doing:Ensure the deployment and compliance with the company's values, policies and procedures; set an example in this areaContribute to the achievement of the company's objectives in terms of Quality, Health, Safety and Environment and contribute to the improvement of the performance and efficiency of these areas.Account Management: Customer account management (creation, edition), NBS management and OneCRM Data Admin; Credit Block support; Root cause analysis to identify process gaps in order to improve customer experience; Gatekeeper to ensure customer data is correct in our system by engaging the relevant departments to update ERPData Management: Monitoring cash and debt for Europe; Data consolidation and maintenance (DataStudio, Google Sheets, Tableau)Dispute Management: Investigate and resolve customer invoice issues to facilitate cash collection for better cash cycle results; Perform root cause analysis to improve billing qualityKnowledge Sharing: Provide expertise to colleagues (CSC, local Team) for SAP or LATIS and Salesforce Field Service; Share knowledge within Customer Care and be a point of contact for operational questions; Acting as a mentor during newcomer onboardingContract Management/Pricing: Pricing revision support with CPL support; Billing due list Management (interface between local team and CSC); Past Due managementContribute to process improvement: Collect pain points on Quote to Cash activities and facilitate process improvement initiatives within the stakeholders (P2P, Global CSC, Collections and Cash Applications) to improve efficiency; Run Root Cause Analysis for identified process gaps and provide suggestion and/or solutions to leadership for focus areas, improvements; Be a pioneer for Sales Operations Specialist and Customer care job enrichment; Be a support to Water Tech transition: help with tools and processes harmonization between ex-WTS and ex-VWTQualificationsWhat we are looking for:Qualifications:Relevant qualification associated with Sales administration or Accounts receivablesExperience:Good understanding of accounting and financial processesExperience customer care, customer master data, product master data with an ERP (SAP)A good understanding of the Veolia businessSkills:Excellent English (verbal/written)Good French (verbal/written)Spanish or Italian (not essential but preferred)EPR (SAP) and CRM (Salesforce)Google Workspace (Sheets)Tableau, DataStudioFinancial and accounting qualifications (not essential but preferred)Personal attributes:Networking (internal & external)Good communication skillMulticultural team workStructured approach to problem-solvingProactiveCollaborativeProfessionalReliableSelf-motivatedAdditional InformationAt Veolia, we know that at certain crucial moments in life, we all need a little help, protection and support. That's why we are proud to offer our innovative Veolia Cares program, which demonstrates our commitment to our employees. From the very first day of employment, this commitment is reflected in an array of benefits that is generous, and relevant.What are the benefits?Health & Welfare:Holiday allowance 26 days plus Bank Holidays with the option to buy or sell additional days offPrivate Healthcare - currently BUPA, with an option to add your family membersDental Plan providing cover or monetary cash back on appointments and treatmentsEnhanced Maternity / Primary Care pay of 13 weeks full pay from Day 1Enhanced Paternity / Secondary Care pay of 2 weeks full pay from Day 1Adoption Leave of 13 weeks full pay for Parental, and 2 weeks full Co-parental pay from day 1 of employmentSupport for Carers offering flexibility for longer term caring needs such as considering options of remote work, flexible work hours, adjusted schedules, and paid or unpaid leaveA Lifestyle Account where we put in 60 to start you off, then match you for on every activity you buy up to 360 Discounted Gym MembershipsAll employees receive one day of paid volunteering leave per yearMonetary Benefits:Leading pension contribution of 10% of your earnings from us every month, doubling your own contribution of 5%Option to buy shares at preferential ratesSalary Sacrifice SchemesThe Bigger Picture - protecting you and your loved ones in the longer term:Industry leading Life Insurance providing you 10 x your salary as a benefit paid to your nominated person(s)Income Protection that covers you for 5 years at up to 60% of your salary, with 2 x your salary as a lump sum should you be unable to return to workAs an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.SummaryType: ContractFunction: AdministrativeExperience level: Not ApplicableIndustry: Environmental Services
Sales Operations Specialist in Peterborough employer: Veolia Environnement
Veolia Water Technologies is an exceptional employer, offering a unique 4-on, 4-off work schedule that promotes a healthy work-life balance, allowing you to enjoy quality time with family and personal interests. With a strong commitment to employee growth, comprehensive benefits including generous annual leave, and a focus on ecological transformation, you'll have the opportunity to make a meaningful impact in the healthcare sector while advancing your career in a supportive and inclusive environment.
