At a Glance
- Tasks: Provide advanced technical support and solve complex issues for water treatment systems.
- Company: Join Veolia, a global leader in environmental services with a mission for sustainability.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and flexible benefits.
- Other info: Dynamic role with opportunities for personal growth and a supportive team environment.
- Why this job: Travel internationally while making a real impact on ecological transformation.
- Qualifications: Strong technical background in water treatment and excellent problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specialising in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonisation, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.
We’re looking for a highly skilled and motivated Senior Technical Support Engineer to provide advanced technical support across our partner network, platform, and key customer accounts. This is an exciting opportunity for someone who thrives on problem-solving, enjoys hands-on technical work, and is eager to travel internationally. In this role, you’ll be at the forefront of delivering expert technical support both pre- and post-sale, working closely with customers and partners to ensure optimal system performance.
What you will be doing…
- Provide advanced technical support across ELGA systems and partner networks
- Travel to customer sites in the UK and overseas to diagnose and resolve complex issues
- Support large-scale installations, including validation and performance troubleshooting
- Contribute to beta testing, gathering real-world performance insights
- Develop and maintain technical documentation for internal and external use
- Participate in product risk assessments, offering practical insights
- Deliver and support technical training for partner teams globally
- Manage and assess warranty claims, including testing returned components
This role is ideal for someone who enjoys variety and independence, with regular travel that may include overnight stays or trips of up to 10 days internationally.
What we are looking for…
- Essential Skills & Experience
- Strong technical background in water treatment systems
- Solid understanding of mechanical and control systems
- Experience diagnosing faults using tools like multimeters or oscilloscopes
- Analytical mindset with a methodical problem-solving approach
- Ability to interpret data and make informed decisions
- Excellent communication skills—able to explain technical concepts clearly
- Confident working independently and as part of a team
- Experience writing clear technical reports and documentation
- Comfortable handling challenging customer interactions
- Strong IT skills (e.g. Google Workspace or similar)
- Desirable
- Experience in a Technical Support Engineer or Service Engineer role
- Background in mechanical or chemical engineering
- BTEC Level 4 (or equivalent) in an engineering discipline
- Ability to deliver or support technical training and presentations
- Multilingual or able to communicate across different cultures
Qualifications
- GCSEs (or equivalent) including English and Maths
- Vocational or professional qualification in a science or technical field
If you’re a technically driven professional who enjoys solving complex problems and wants a role that takes you around the world, we’d love to hear from you. Apply now and be part of a team shaping the future of laboratory water solutions.
Employee Benefits Package
We offer a comprehensive benefits package to support your well-being, work-life balance, and long-term security. You’ll enjoy 25 days of annual leave to recharge, while our enhanced pension scheme ensures a strong foundation for your future. We are partnered with a great benefits provider to offer you exclusive discounts and recognition programs. Maintain your eye health and stay protected with our eye care and flu vouchers. Take advantage of our wellbeing services, including 24/7 access to virtual GP consultations, and refer a friend to be in with a chance of being rewarded for helping us grow our teams with talented individuals.
That's not all… you also have the option to enrol in a range of flexible benefits, including BUPA Private Medical Insurance, Buy / Sell Annual Leave, Group Income Protection, Dental and Travel Insurance. You can also opt for Group Life Assurance and Critical Illness cover for both you and your partner, for added peace of mind. And lastly you can take advantage of Personal Computer, Car Leasing and Cycle to Work Schemes to further enhance your lifestyle.
As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.
Senior Technical Support Engineer employer: Veolia Environnement SA
Veolia Environnement SA is an exceptional employer, offering a dynamic work environment in Yeovil where sustainability and compliance are at the forefront of our mission. We prioritise employee growth through continuous training and development opportunities, fostering a culture of collaboration and innovation. Join us to make a meaningful impact on environmental health and safety while enjoying a supportive workplace that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Support Engineer
✨Get Involved in Local Environmental Initiatives
Dive into your local environmental scenes, like community clean-up projects or eco-focused events. Not only will you meet like-minded people, but it's a surefire way to showcase your passion and skills in environmental engineering tech.
✨Join Industry-Specific Organisations
Check out organisations like the Institution of Environmental Engineers for networking opportunities and resources. They often host events and seminars that can help us connect with key players in the industry, including potential employers like Veolia Environnement SA.
✨Show Off Your Projects and Passion
Create a portfolio that highlights any relevant projects, whether it's coursework, internships, or personal initiatives. Share this online, perhaps even on platforms like GitHub or your own website, to grab the attention of hiring managers looking for talent like us.
✨Utilise Environmental Job Boards
Take advantage of niche job boards dedicated to environmental careers. Sites like Green Jobs, Environmental Career and EcoJobs often feature openings from companies like Veolia Environnement SA and can help us land that full-time gig.
We think you need these skills to ace Senior Technical Support Engineer
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for a role in environmental engineering tech, make sure to highlight your technical skills like CAD software proficiency, data analysis, or modelling techniques. These are essential for the job and should stand out in your CV and cover letter, showing how you can contribute to projects at Veolia Environnement SA.
Demonstrate Your Passion for Sustainability:In this field, showcasing your passion for sustainability and environmental protection can set you apart. Include any relevant projects, volunteer experience, or courses that underline your commitment to these causes. Veolia Environnement SA will appreciate candidates who genuinely care about making a difference.
Tailor Your Application to the Role:Don't just send a generic CV and cover letter. Make sure to tailor your application to the specific role of Senior Technical Support Engineer at Veolia Environnement SA. Highlight experiences that align directly with the job description and give concrete examples of your work to demonstrate that you’re the right fit for a full-time position.
Include Relevant Certifications:If you have certifications related to environmental engineering or technology, like LEED Accreditation or any relevant software certifications, make sure to mention them. These qualifications can boost your application and show that you’re serious about your professional development in this competitive field.
How to prepare for a job interview at Veolia Environnement SA
✨Brush Up on Environmental Regulations
Make sure you’re well-versed in the latest environmental regulations and standards. In an environmental engineering tech role at Veolia Environnement SA, you might be asked specific questions about compliance measures, so understanding these will definitely give you an edge.
✨Showcase Your Technical Skills
Prepare to demonstrate your proficiency with relevant tools and software, such as AutoCAD or GIS. You might be given a practical problem to solve during the interview, so it’s a great idea to brush up on these skills and perhaps even bring a portfolio of your projects to showcase your technical prowess.
✨Highlight Your Passion for Sustainability
In a full-time role, employers are looking for commitment and enthusiasm. Share your experiences, studies, or projects that reflect your passion for environmental sustainability. This will show Veolia Environnement SA that you're not just qualified but genuinely invested in the field.
✨Prepare for Behavioural Questions
Be ready for behavioural questions that assess how you handle teamwork, conflict, and project management. Think of examples from your studies or practical experiences where you tackled challenges effectively, showcasing both your technical and interpersonal skills.
