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- Tasks: Support business units and manage AWS infrastructure for maximum availability and value.
- Company: Join Veolia, a leader in ecological transformation and innovative technology.
- Benefits: Attractive salary, 25 days leave, pension scheme, and health support.
- Why this job: Make a real impact while working with cutting-edge technologies and a passionate team.
- Qualifications: Strong AWS knowledge, scripting skills, and experience with Windows Server required.
- Other info: Ongoing training, community volunteering day, and excellent career growth opportunities.
The predicted salary is between 45000 - 63000 £ per year.
As a Service Operations Engineer, I will be responsible for providing comprehensive support for all business units and managing AWS infrastructure services to ensure maximum availability and value. This includes resolving customer issues via ServiceNow, continuously learning new technologies, and automating business processes using AWS tools and AI. I will also recommend infrastructure improvements for stability and innovation.
Responsibilities
- Provide insights on new technologies, create operational documentation, manage infrastructure costs, support contact center services with AWS Connect, conduct disaster recovery testing, and reduce incidents through root cause analysis.
- Participate in platform maintenance, including patching and upgrades, and participate in disaster recovery exercises and on-call arrangements as required.
Technologies
- AWS
- Active Directory
- Azure
- Cisco
- DevOps
- EC2
- GCP
- Linux
- PowerShell
- Python
- ServiceNow
- Windows
- MongoDB
- MySQL
- NoSQL
- SQL
Qualifications
- Excellent understanding of AWS Cloud services, including CloudFormation, EC2, Lambda, DynamoDB, and AWS Backup.
- Knowledge of networking concepts such as Direct Connect, VPNs, subnetting, routing, WAFs, and VPCs is essential.
- An AWS Solutions Architect Associate certification, together with Windows Server experience and disaster recovery experience, is required.
- Proven experience in supporting a Windows Server domain utilizing operating systems 2016 and above, including ongoing maintenance and support from both an operational and security perspective.
- Strong knowledge of Active Directory, Group Policy, and DNS is necessary.
- Previous experience in an AWS cloud environment, scripting and automation skills in PowerShell or Python, cloud provisioning and configuration knowledge, a strong understanding of DevOps, and a focus on cost-effectiveness.
- Comfort challenging conventional infrastructure concepts, collaborating with design teams, and excellent customer-facing and diagnostic skills.
- Ability to interpret business requirements, work under pressure, and automate deployments using infrastructure as code.
- Experience with multiple technologies (Azure, AWS, GCP, Cisco, Checkpoint) and various infrastructure architectures is preferred, with proven expertise in supporting and configuring Amazon Connect.
Desirable qualifications
- Experience with Azure and Google Cloud, Linux administration, MCSA/E/D certification, and SC Clearance.
- A full driving license is advantageous.
- Broad technology experience with pragmatic application, expertise in Azure cloud and Entra ID, the ability to translate complex technical issues, experience designing fault-tolerant, auto-scaling, financially-efficient systems, and involvement with high-volume transactional systems.
Additional notes
We are committed to making a positive impact on resources and the environment. At Veolia, we believe that every team member plays a vital role in our mission of ecological transformation, and we are looking for someone who shares our commitment.
Benefits
- Attractive salary of £45K DOE plus bonus and a range of benefits including 25 days of annual leave, access to our pension scheme, discounts on various retailers, and support for your physical, mental, and financial health.
- Ongoing training and development opportunities, and one paid day off each year to volunteer and support your community.
Service Operations Engineer in Walsall employer: Veolia Environmental Services (UK) plc
Contact Detail:
Veolia Environmental Services (UK) plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Operations Engineer in Walsall
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects, especially those involving AWS and automation. This gives potential employers a taste of what you can do beyond your CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to AWS and infrastructure management. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Veolia.
We think you need these skills to ace Service Operations Engineer in Walsall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Operations Engineer role. Highlight your experience with AWS services, scripting skills, and any relevant certifications. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to our mission at StudySmarter. Keep it concise but impactful!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate their ability to resolve issues and improve processes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Veolia Environmental Services (UK) plc
✨Know Your AWS Inside Out
Make sure you brush up on your knowledge of AWS services like EC2, Lambda, and DynamoDB. Be ready to discuss how you've used these tools in past projects or roles, as this will show your practical experience and understanding of the technology.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved customer issues or improved processes in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Get Familiar with ServiceNow
Since you'll be resolving customer issues via ServiceNow, it’s a good idea to familiarise yourself with its functionalities. If you have experience using it, be prepared to discuss how you’ve leveraged it to enhance service delivery.
✨Demonstrate Your Continuous Learning Mindset
The role requires continuous learning of new technologies, so be ready to talk about any recent courses, certifications, or self-study you've undertaken. This shows that you're proactive and committed to staying updated in the fast-evolving tech landscape.
