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- Tasks: Be the first point of contact for engineers and customers, investigating generator faults.
- Company: Join Veolia, a leader in sustainable energy solutions with a commitment to diversity.
- Benefits: Earn £30,000 per year, with opportunities for growth and excellent health support.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Customer service experience and good IT skills are essential; problem-solving skills are a plus.
- Other info: Enjoy a hybrid work model with ongoing training and 18 days of holiday.
The predicted salary is between 24000 - 36000 £ per year.
Overview
You will be responsible for being first in line speaking to engineers and customers on the telephone, investigating faults on our combined heat and power generators. Monitoring live alarms for our industrial assets (full training provided). Completing scheduled and ad-hoc reporting. Using Google, Access and other BI tools to assess asset performance. Supporting Veolia's crisis management process. Adhering to written procedures when carrying out tasks.
Responsibilities
- Being first in line speaking to engineers and customers on the telephone, investigating faults on our combined heat and power generators.
- Monitoring live alarms for our industrial assets (full training provided).
- Completing scheduled and ad-hoc reporting.
- Using Google, Access and other BI tools to assess asset performance.
- Supporting Veolia's crisis management process.
- Adhering to written procedures when carrying out tasks.
Qualifications
- Previous customer focus, call handling experience
- Good IT skills including Excel / analysis
- Problem solving experience
- Analytical skills and mechanical engineering knowledge is an advantage
Company statements
We’re committed to fair treatment without discrimination and aim to create a diverse and inclusive workplace. As a Disability Confident Employer, we offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme and meet the minimum criteria for our roles. If successful, any offer may be subject to standardised terms and conditions which may differ from your current contract. If you have questions, contact your line manager or HR team.
Benefits & Details
- Salary - £30,000 per annum (rising to £32,000 after probation).
- Hours - 40 per week.
- Rotating shift pattern consisting of days and nights with 18 days scheduled holiday.
- Location - Cannock, Staffordshire, WS11 8JP / Remote Hybrid.
What we can offer you:
- Annual leave built into the shift pattern;
- Access to pension;
- Free physiotherapy service;
- Discounts;
- Resources to support your physical, mental and financial health;
- Ongoing training and development opportunities.
Site Monitoring Call Operator employer: Veolia Environmental Services (UK) plc
Contact Detail:
Veolia Environmental Services (UK) plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Monitoring Call Operator
✨Tip Number 1
Make sure you know your stuff! Brush up on your customer service skills and be ready to chat about your experience with call handling. We want to see that you can keep calm under pressure, especially when dealing with engineers and customers.
✨Tip Number 2
Get familiar with the tools mentioned in the job description, like Google and Access. If you can show us that you’re comfortable using these BI tools, it’ll definitely give you an edge. Maybe even do a little practice analysis to showcase your skills!
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn to get the inside scoop on what it’s like to work at Veolia. They might share tips that could help you stand out during the interview process.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Site Monitoring Call Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and call handling. We want to see how your skills match the role of a Site Monitoring Call Operator!
Show Off Your IT Skills: Since good IT skills are a must, don’t forget to mention your proficiency with tools like Excel and any BI tools you’ve used. We love seeing candidates who can analyse data effectively!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and directly related to the job description.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar!
How to prepare for a job interview at Veolia Environmental Services (UK) plc
✨Know Your Tech
Familiarise yourself with the tools mentioned in the job description, like Google and Access. Brush up on your Excel skills too, as you'll need to analyse data effectively. Being able to demonstrate your IT proficiency will show you're ready for the role.
✨Customer Focus is Key
Since you'll be the first point of contact for engineers and customers, practice your call handling skills. Think about how you can convey empathy and problem-solving abilities during the interview. Share examples from past experiences where you've successfully managed customer interactions.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific instances where you've tackled challenges or resolved issues. This could involve mechanical engineering knowledge or analytical skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Understand the Company Culture
Research Veolia's values and commitment to diversity and inclusion. Be ready to discuss how you align with their mission and how you can contribute to a positive workplace. Showing that you understand and appreciate their culture can set you apart from other candidates.
