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- Tasks: Support AWS infrastructure, resolve customer issues, and automate processes with cutting-edge tech.
- Company: Join Veolia, a top-rated workplace committed to ecological transformation and community support.
- Benefits: Enjoy 25 days annual leave, pension scheme, discounts, and a paid volunteer day.
- Why this job: Make a real impact on the environment while advancing your tech skills in a dynamic team.
- Qualifications: Strong AWS knowledge, scripting skills, and experience in cloud environments are essential.
- Other info: Be part of a diverse culture that values innovation and personal growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
You will report into the Service Operations Technical Architect but will be an integral part to other key departments. The Service Operations Engineer provides comprehensive support for all business units and manages AWS infrastructure services, including CloudFormation, EC2, Lambda, DynamoDB, and AWS Backup, ensuring maximum availability and value.
Key responsibilities involve resolving customer issues via ServiceNow, continuously learning new technologies, automating business processes with AWS tools and AI, and recommending infrastructure improvements for stability and innovation. The role also includes providing insights on new technologies, creating operational documentation, managing infrastructure costs, supporting contact centre services with AWS Connect, conducting DR testing, reducing incidents through root‑cause analysis, and performing platform maintenance (patching, upgrades). Participation in disaster recovery exercises and on‑call arrangements is also required.
Qualifications
- Excellent understanding of AWS Cloud services (CloudFormation, EC2, Lambda, DynamoDB, AWS Backup, Amazon Connect) and networking (Direct Connect, VPNs, subnetting, routing, WAFs, VPCs). AWS Solutions Architect Associate certification, Windows Server experience, and disaster recovery experience are essential.
- Proven experience in supporting a Windows Server domain utilising operating systems 2016 and above, including ongoing maintenance and support from both an operational and security perspective, while also having strong knowledge of services such as Active Directory, Group Policy and DNS.
- Proficient in scripting/automation (PowerShell/Python), cloud provisioning/configuration, strong DevOps understanding, and a focus on cost‑effectiveness. Ability to challenge conventional infrastructure ideas, collaborate with design teams, communicate effectively, interpret business requirements, work under pressure, and automate deployments (infrastructure as code).
Desirable Skills
- Azure & Google Cloud experience; Linux administration; MCSA/E/D; SC Cleared.
- Full driving licence.
- Broad technology experience with pragmatic application; Azure cloud & Entra ID expertise; ability to translate complex technical issues; experience designing fault‑tolerant, auto‑scaling, financially‑efficient systems; high‑volume transactional systems, performance tuning, and full life‑cycle design/management of mission‑critical distributed processing systems; CI/CD pipeline creation and support; SQL and NoSQL database experience (SQL Server, MySQL, DynamoDB, MongoDB).
Benefits
- 25 days of annual leave
- Access to our company pension scheme
- Discounts on groceries and well‑known retailers
- Access to a range of resources to support your physical, mental and financial health
- One paid day leave every year to volunteer and support your community
- Ongoing training and development opportunities, allowing you to reach your full potential
We\’re proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we\’re also transforming what it means to have a rewarding, purposeful career. We are dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long‑term condition who opt‑in to the Disability Confident scheme, and meet the minimum criteria for our roles. We’re also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It\’s why we\’re looking for someone who\’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
Apply today, so we can make a difference for generations to come.
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Service Operations Engineer employer: Veolia Environmental Services (UK) plc
Contact Detail:
Veolia Environmental Services (UK) plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Operations Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your AWS projects and automation scripts. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to AWS and service operations. Mock interviews with friends or using online platforms can help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Service Operations Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with AWS services like EC2 and Lambda. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background in service operations can bring value to us at StudySmarter. Keep it engaging and personal.
Show Off Your Problem-Solving Skills: In your application, mention specific examples where you've resolved customer issues or improved processes. We love seeing how you tackle challenges, especially in a cloud environment!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Veolia Environmental Services (UK) plc
✨Know Your AWS Inside Out
Make sure you brush up on your knowledge of AWS services like CloudFormation, EC2, and Lambda. Be ready to discuss how you've used these tools in past projects and how they can be applied to improve infrastructure stability and innovation.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've resolved customer issues or reduced incidents through root cause analysis. Highlight your experience with ServiceNow and any automation processes you've implemented using PowerShell or Python.
✨Demonstrate Your Continuous Learning Mindset
Talk about the new technologies you've learned recently and how you've applied them. This role requires a commitment to ongoing learning, so share your strategies for staying updated with industry trends and advancements.
✨Be Ready for Technical Questions
Expect to dive deep into technical discussions, especially around networking concepts like VPNs and routing. Brush up on your knowledge of Active Directory and Group Policy, as well as your experience with disaster recovery exercises.
