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- Tasks: Coordinate service delivery and ensure a top-notch customer experience.
- Company: Award-winning employer committed to diversity and inclusion.
- Benefits: Annual bonus, 25 days leave, pension scheme, and volunteer day.
- Why this job: Join us to make a real difference in ecological transformation.
- Qualifications: Experience in customer service and logistics, strong communication skills.
- Other info: Ongoing training and development for your career growth.
The predicted salary is between 36000 - 60000 £ per year.
Assist the Operations Manager and coordinate and control all aspects of service delivery in a safe and compliant manner, ensuring that we deliver a first class customer experience.
Responsibilities:
- Responsible for day to day management of the service delivery, including the dynamic allocation of work to vehicles/routes.
- Proactively communicate with customers, providing status updates and maintaining contact with drivers throughout the day.
- On drivers' return to the depot, ensure the debrief process is completed in line with business policy and procedure with any necessary action or updates reported and escalated as required.
- Drive an engaged workforce with frontline colleagues and be responsible for supporting drivers, pro-actively acting on issues identified on the rounds.
Qualifications:
- Experience operating within a customer centric environment.
- Able to demonstrate a strong understanding of transport compliance and WTD.
- Good communication skills with people at all levels including drivers and frontline employees.
- Experience working in a logistics/transport environment.
- Transport CPC – desirable.
- Knowledge of operating other waste management facilities – desirable.
Benefits:
- Eligible for an annual performance bonus.
- 25 days of annual leave.
- Access to our company pension scheme.
- One paid day leave every year to volunteer and support your community.
- Ongoing training and development opportunities to reach your full potential.
Senior Service Coordinator employer: Veolia Environmental Services (UK) plc
Contact Detail:
Veolia Environmental Services (UK) plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Service Coordinator role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to service delivery and customer experience. We recommend doing mock interviews with friends or using online resources to boost your confidence and polish your responses.
✨Tip Number 3
Showcase your communication skills! During interviews, make sure to highlight your ability to engage with drivers and frontline employees. We want to see how you can drive an engaged workforce and maintain a first-class customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and making a difference for generations to come.
We think you need these skills to ace Senior Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer-centric experience and any relevant logistics or transport roles you've had. We want to see how you can contribute to our first-class customer experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our mission. Don’t forget to mention your understanding of transport compliance and WTD, as these are key for us.
Showcase Your Communication Skills: Since good communication is crucial for this role, make sure your application reflects your ability to engage with people at all levels. Whether it's through your writing style or examples of past experiences, let us know how you connect with others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at Veolia Environmental Services (UK) plc
✨Know Your Stuff
Make sure you brush up on your knowledge of transport compliance and WTD. Familiarise yourself with the logistics and waste management industry, as well as the specific services the company offers. This will show that you're not just interested in the role, but that you understand the nuances of the sector.
✨Showcase Your Communication Skills
Since the role involves communicating with drivers and frontline employees, be prepared to demonstrate your communication skills during the interview. Think of examples where you've effectively communicated in a customer-centric environment, and how you handled any challenges that arose.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios related to service delivery and customer experience. Prepare by thinking through how you would handle dynamic work allocation or resolve issues with drivers. This will help you illustrate your problem-solving abilities and proactive approach.
✨Emphasise Team Engagement
The role requires driving an engaged workforce, so be ready to discuss how you've motivated teams in the past. Share specific examples of how you've supported colleagues or improved team dynamics, as this will highlight your leadership potential and commitment to a positive workplace culture.
