At a Glance
- Tasks: Manage customer enquiries for hazardous waste disposal and ensure smooth scheduling.
- Company: Join Veolia, a top-rated workplace committed to sustainability and inclusivity.
- Benefits: Enjoy 25 days annual leave, health support, and discounts on everyday essentials.
- Other info: Be part of a dynamic team focused on innovative solutions for a sustainable future.
- Why this job: Make a real impact on the environment while developing your career in a supportive team.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 36000 - 44000 £ per year.
Process customer enquiries and bookings for hazardous waste disposal, handling both internal and external customer queries with efficiency and accuracy. Manage the complete customer journey from initial query through to collection scheduling, ensuring all work is completed within agreed team targets. Handle customer calls swiftly and professionally, providing accurate information including quotations while maintaining full compliance with Health and Safety policies. Book transport, input waste details into the Salesforce system, order labels, and liaise with the external sales team to keep customers informed. Complete all necessary legislative paperwork and ensure correct data entry to enable efficient servicing of customers while maintaining compliance with Veolia policies and procedures.
Previous customer service experience with proven ability to handle multiple enquiries efficiently. Strong computer literacy and proficiency with data entry systems. Exceptional communication and organisational skills with the ability to prioritise workload and meet team targets.
Desirable: Previous experience in the waste industry or knowledge of Salesforce systems. A proactive team player with drive and energy who is committed to delivering excellent customer service and maintaining the highest standards of compliance.
What we can offer you:
- 25 days of annual leave plus bank holidays
- Access to our company/people's pension scheme
- Discounts on everything from groceries to well-known retailers
- Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
- 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
- One paid day’s leave every year to volunteer and support your community
- Ongoing training and development opportunities, allowing you to reach your full potential
Hazardous Waste Customer Coordinator employer: Veolia Environmental Services (Uk) Plc
Veolia Environmental Services (UK) Plc is an excellent employer, offering a dynamic work culture that values collaboration and innovation within its multi-sector finance team. Located in Sheffield, employees benefit from a hybrid working model that promotes work-life balance, alongside opportunities for professional growth and development in the finance sector. With a commitment to sustainability and community engagement, joining Veolia means being part of a purpose-driven organisation that makes a meaningful impact.
Contact Details:
Veolia Environmental Services (Uk) Plc Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hazardous Waste Customer Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Veolia Environmental Services (Uk) Plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Veolia Environmental Services (Uk) Plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Hazardous Waste Customer Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Veolia Environmental Services (Uk) Plc:Your cover letter is your chance to shine! Tell us why you want to work at Veolia Environmental Services (Uk) Plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Veolia Environmental Services (Uk) Plc!
How to prepare for a job interview at Veolia Environmental Services (Uk) Plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
