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- Tasks: Support AWS infrastructure, resolve customer issues, and automate processes with cutting-edge tech.
- Company: Join Veolia, a top-rated workplace dedicated to ecological transformation.
- Benefits: Enjoy 25 days leave, pension scheme, discounts, and volunteer days.
- Why this job: Make a real impact on the environment while advancing your tech skills.
- Qualifications: Strong AWS knowledge, scripting skills, and experience in Windows Server support.
- Other info: Be part of a diverse team committed to genuine change and career growth.
The predicted salary is between 28800 - 48000 £ per year.
You will report into the Service Operations Technical Architect but will be an integral part of other key departments. The Service Operations Engineer provides comprehensive support for all business units and manages AWS infrastructure services, including CloudFormation, EC2, Lambda, DynamoDB, and AWS Backup, ensuring maximum availability and value.
Key responsibilities involve:
- Resolving customer issues via ServiceNow
- Continuously learning new technologies
- Automating business processes with AWS tools and AI
- Recommending infrastructure improvements for stability and innovation
- Providing insights on new technologies
- Creating operational documentation
- Managing infrastructure costs
- Supporting contact centre services with AWS Connect
- Conducting DR testing
- Reducing incidents through root-cause analysis
- Performing platform maintenance (patching, upgrades)
- Participation in disaster recovery exercises and on-call arrangements
Qualifications
- Excellent understanding of AWS Cloud services (CloudFormation, EC2, Lambda, DynamoDB, AWS Backup, Amazon Connect) and networking (Direct Connect, VPNs, subnetting, routing, WAFs, VPCs)
- AWS Solutions Architect Associate certification, Windows Server experience, and disaster recovery experience are essential
- Proven experience in supporting a Windows Server domain utilising operating systems 2016 and above, including ongoing maintenance and support from both an operational and security perspective
- Strong knowledge of services such as Active Directory, Group Policy and DNS
- Proficient in scripting/automation (PowerShell/Python), cloud provisioning/configuration, strong DevOps understanding, and a focus on cost-effectiveness
- Ability to challenge conventional infrastructure ideas, collaborate with design teams, communicate effectively, interpret business requirements, work under pressure, and automate deployments (infrastructure as code)
Desirable Skills
- Azure & Google Cloud experience
- Linux administration
- MCSA/E/D
- SC Cleared
- Full driving licence
- Broad technology experience with pragmatic application
- Azure cloud & Entra ID expertise
- Ability to translate complex technical issues
- Experience designing fault-tolerant, auto-scaling, financially-efficient systems
- High-volume transactional systems, performance tuning, and full life-cycle design/management of mission-critical distributed processing systems
- CI/CD pipeline creation and support
- SQL and NoSQL database experience (SQL Server, MySQL, DynamoDB, MongoDB)
Benefits
- 25 days of annual leave
- Access to our company pension scheme
- Discounts on groceries and well-known retailers
- Access to a range of resources to support your physical, mental and financial health
- One paid day leave every year to volunteer and support your community
- Ongoing training and development opportunities, allowing you to reach your full potential
We are dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We’re also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. Apply today, so we can make a difference for generations to come.
Service Operations Engineer in England employer: Veolia Environmental Services (UK) plc
Contact Detail:
Veolia Environmental Services (UK) plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Operations Engineer in England
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with current employees at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects, especially those involving AWS services. This gives potential employers a tangible look at what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to AWS and service operations. Mock interviews with friends or using online platforms can help you feel more confident and ready to tackle any question thrown your way.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team!
We think you need these skills to ace Service Operations Engineer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Operations Engineer role. Highlight your AWS expertise, scripting skills, and any relevant certifications to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this role and how you can contribute to our mission. Share specific examples of your past experiences that align with the responsibilities mentioned in the job description.
Show Off Your Problem-Solving Skills: Since the role involves resolving customer issues, give us a glimpse of your problem-solving abilities. Mention any past experiences where you tackled complex technical challenges, especially in AWS environments.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Veolia Environmental Services (UK) plc
✨Know Your AWS Inside Out
Make sure you brush up on your knowledge of AWS services like CloudFormation, EC2, and Lambda. Be ready to discuss how you've used these tools in past projects or roles, as well as any challenges you've faced and how you overcame them.
✨Show Off Your Scripting Skills
Since scripting and automation are key for this role, prepare to demonstrate your proficiency in PowerShell or Python. You might be asked to solve a problem on the spot, so practice writing scripts that automate common tasks or improve efficiency.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-world situations, like resolving customer issues or conducting disaster recovery exercises. Think through your past experiences and be ready to explain your thought process and the outcomes of your actions.
✨Highlight Your Collaborative Spirit
This role involves working with various departments, so be prepared to discuss how you've successfully collaborated in the past. Share examples of how you communicated effectively with design teams or interpreted business requirements to drive results.
