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- Tasks: Lead the cinema team to deliver an amazing customer experience every day.
- Company: Cineworld Cheltenham is a vibrant 14-screen cinema with IMAX and 4DX experiences.
- Benefits: Enjoy perks like flexible hours, a fun work environment, and opportunities for growth.
- Why this job: Join a passionate team and make a real impact on moviegoers' experiences!
- Qualifications: Looking for leaders with a knack for customer service and team motivation.
- Other info: Be part of a dynamic leadership team in a fast-paced cinema setting.
The predicted salary is between 36000 - 60000 £ per year.
Cineworld Cheltenham is a 14 Screen cinema in the heart of the Cotswolds. With IMAX, 4DX, Recliner screens and a Starbucks Store, the cinema provides a variety of ways to watch and enjoy movies. The Leadership Team comprises of 1 General Manager, 1 Deputy General Manager, 2 Cinema Managers, 1 Starbucks Store Manager, and 4 Team Leaders.
The key focus for a Deputy General Manager at Cineworld Cinemas is to deliver the vision for the Company by ensuring fantastic delivery of the customer journey through the cinema team.
The Deputy General Manager is responsible for delivering the operational running of the cinema on a day-to-day basis, ensuring your management team are developed and equipped to deliver their role.
Responsibilities include, but are not limited to:
- Deputising for the General Manager
- Responsible for all recruitment
- Development and management of the cinema team
- Utilising effective communication methods to create an environment where high performance can be developed and maximised
- Implement, deliver and achieve the business objectives through your management team
- Setting expectations and coaching to ensure that the highest standards of performance are delivered
- Delivering high levels of operational excellence, consistently striving to improve the customer experience, ensuring all business policies and procedures are followed to expected business standards
- Empowering teams to resolve any customer queries and give support, where required, to resolve high levels of complaints and analyse all revenue opportunities and respond accordingly to ensure they are maximised
If you have a passion for customer service, the ability to motivate and drive a team’s performance, the flexibility and adaptability to cope in an ever-changing environment, and have the experience to excel in this role, we would love to hear from you.
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Deputy General Manager - Cheltenham employer: Venza Group
Contact Detail:
Venza Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager - Cheltenham
✨Tip Number 1
Familiarize yourself with Cineworld's customer service philosophy. Understanding their approach to customer experience will help you align your management style with their expectations and demonstrate your commitment to delivering exceptional service.
✨Tip Number 2
Highlight your leadership experience in fast-paced environments. Be ready to share specific examples of how you've successfully managed teams, improved performance, and handled operational challenges in previous roles.
✨Tip Number 3
Showcase your ability to develop and coach team members. Prepare to discuss strategies you've used to empower staff, resolve conflicts, and enhance team dynamics, as this is crucial for the Deputy General Manager role.
✨Tip Number 4
Research the latest trends in cinema operations and customer engagement. Being knowledgeable about industry developments will not only impress during discussions but also show your proactive approach to improving the cinema experience.
We think you need these skills to ace Deputy General Manager - Cheltenham
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Deputy General Manager position at Cineworld Cheltenham. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in management roles, particularly in customer service environments. Provide specific examples of how you've successfully led teams and improved customer experiences.
Showcase Your Leadership Skills: Demonstrate your ability to motivate and develop a team. Include examples of how you've coached team members to achieve high performance and how you've handled challenges in a fast-paced environment.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your passion for customer service and your understanding of the cinema industry. Make sure to express why you want to work at Cineworld and how you can contribute to their vision.
How to prepare for a job interview at Venza Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Leadership Skills
As a Deputy General Manager, you'll need to lead a team effectively. Prepare to discuss your leadership style and provide examples of how you've motivated and developed team members in previous positions.
✨Understand the Business Objectives
Familiarize yourself with Cineworld's business goals and how they align with the role. Be ready to discuss how you can contribute to achieving these objectives through operational excellence and team performance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding customer complaints and team dynamics. Think of scenarios where you successfully resolved issues or improved processes in a fast-paced environment.
