At a Glance
- Tasks: Support customers via chat, email, and phone while improving processes and service quality.
- Company: Fast-moving scale-up business focused on exceptional customer experience.
- Benefits: Flexible home working, competitive salary, and opportunities for personal growth.
- Other info: Join a dynamic team where accountability and quality are key.
- Why this job: Make a real impact in shaping customer experiences in a growing company.
- Qualifications: Experience in customer-facing roles and ability to handle complex situations.
The predicted salary is between 45000 - 45000 £ per year.
Home working, with 1 day each month meeting in London EC3R. Hours 9.00am-5.30pm Monday to Friday.
An exciting opportunity to join a fast moving scale-up business and play a key role in shaping their customer experience function. This role goes beyond traditional customer support, as you'll take ownership of customer interactions, while contributing to the ongoing development and scalability of the customer support function. Managing a wide range of enquiries, you'll deliver a consistently high standard of service while identifying opportunities to improve processes, systems, and customer outcomes. This is an opportunity to make a meaningful impact in a growing business where quality, accountability, and momentum matters.
Role overview:
- Supporting customers via chat, email, and phone using App and Web platforms
- Resolving queries quickly, empathetically, and accurately
- Handling complaints and complex or sensitive cases
- Spotting trends and suggesting service improvements
- Helping to refine processes, macros, and help centre content
- Liaising with third parties
We're looking for:
- Experience in customer-facing roles, preferably in regulated environments
- Confidence handling complex situations, remaining calm under pressure
- Strong attention to detail
Senior Customer Experience Executive employer: Venus Recruitment
Join a dynamic scale-up that prioritises innovation and customer satisfaction, offering a flexible home working environment with monthly meetings in the heart of London. Our culture fosters collaboration and continuous improvement, providing ample opportunities for professional growth and development while making a tangible impact on our customer experience function. With a commitment to quality and accountability, we empower our employees to take ownership of their roles and drive meaningful change.
