At a Glance
- Tasks: Support customers via chat, email, and phone while improving service processes.
- Company: Fast-growing scale-up business focused on exceptional customer experience.
- Benefits: Flexible home working, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team with a focus on quality and accountability.
- Why this job: Make a real impact in shaping customer experiences and driving improvements.
- Qualifications: Experience in customer-facing roles and strong problem-solving skills.
The predicted salary is between 45000 - 45000 £ per year.
Home working, with 1 day each month meeting in London EC3R. Hours 9.00am-5.30pm Monday to Friday.
An exciting opportunity to join a fast moving scale-up business and play a key role in shaping their customer experience function. This role goes beyond traditional customer support, as you'll take ownership of customer interactions, while contributing to the ongoing development and scalability of the customer support function. Managing a wide range of enquiries, you'll deliver a consistently high standard of service while identifying opportunities to improve processes, systems, and customer outcomes. This is an opportunity to make a meaningful impact in a growing business where quality, accountability, and momentum matters.
Role overview:
- Supporting customers via chat, email, and phone using App and Web platforms
- Resolving queries quickly, empathetically, and accurately
- Handling complaints and complex or sensitive cases
- Spotting trends and suggesting service improvements
- Helping to refine processes, macros, and help centre content
- Liaising with third parties
We're looking for:
- Experience in customer-facing roles, preferably in regulated environments
- Confidence handling complex situations, remaining calm under pressure
- Strong attention to detail
Senior Customer Experience Executive in London employer: Venus Recruitment
Join a dynamic scale-up that prioritises employee growth and a collaborative work culture, where your contributions directly shape the customer experience. With flexible home working and monthly meetings in the heart of London, you'll enjoy a supportive environment that values innovation and accountability, offering you the chance to make a real impact while developing your skills in a fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Experience Executive in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Venus Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Venus Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Experience Executive in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Venus Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Venus Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Venus Recruitment!
How to prepare for a job interview at Venus Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
