At a Glance
- Tasks: Support customers via chat, email, and phone while enhancing their experience.
- Company: Fast-growing scale-up business focused on customer satisfaction.
- Benefits: Hybrid working, competitive salary, and opportunities for personal growth.
- Other info: Join a team that values quality, accountability, and continuous improvement.
- Why this job: Make a real impact by shaping customer experiences in a dynamic environment.
- Qualifications: Experience in customer-facing roles and ability to handle complex situations.
The predicted salary is between 30000 - 40000 £ per year.
Hybrid working with 2 office days/week in the Surrey area.
Hours: 9.00am-5.30pm Monday to Friday.
An exciting opportunity to join a fast moving scale-up business and play a key role in shaping their customer experience function. This role goes beyond traditional customer support, as you'll take ownership of customer interactions, while contributing to the ongoing development and scalability of the customer support function. Managing a wide range of enquiries, you'll deliver a consistently high standard of service while identifying opportunities to improve processes, systems, and customer outcomes. This is an opportunity to make a meaningful impact in a growing business where quality, accountability, and momentum matters.
Role overview:
- Supporting customers via chat, email, and phone using App and Web platforms.
- Resolving queries quickly, empathetically, and accurately.
- Handling complaints and complex or sensitive cases.
- Spotting trends and suggesting service improvements.
- Helping to refine processes, macros, and help centre content.
- Liaising with third parties.
We're looking for:
- Experience in customer-facing roles, preferably in regulated environments.
- Confidence handling complex situations, remaining calm under pressure.
- Strong attention to detail.
Senior Customer Experience Executive in Guildford employer: Venus Recruitment
Join a dynamic scale-up in the Surrey area, where you'll be part of a vibrant work culture that values innovation and customer-centricity. With hybrid working options and a focus on employee growth, this role offers you the chance to make a significant impact while enjoying a supportive environment that encourages professional development and collaboration. Experience the unique advantage of shaping the customer experience function in a fast-paced setting, where your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Experience Executive in Guildford
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in shaping their customer experience.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer interactions via chat, email, and phone, make sure you're comfortable expressing yourself clearly and empathetically. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Prepare for situational questions! Think about past experiences where you've handled complex situations or improved processes. Be ready to share specific examples that highlight your problem-solving skills and attention to detail.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance of landing that Senior Customer Experience Executive position!
We think you need these skills to ace Senior Customer Experience Executive in Guildford
Some tips for your application 🫡
Show Your Customer-Centric Mindset:When writing your application, make sure to highlight your experience in customer-facing roles. We want to see how you've gone above and beyond to create positive experiences for customers, especially in regulated environments.
Be Specific About Your Skills:Don’t just list your skills; give us examples of how you've used them in real situations. If you’ve handled complex queries or improved processes, share those stories! It helps us see how you can contribute to our team.
Keep It Professional Yet Personal:While we love a friendly tone, remember to keep it professional. Let your personality shine through, but ensure your application reflects the quality and accountability we value at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to shape our customer experience function!
How to prepare for a job interview at Venus Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their mission, values, and recent developments. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Prepare for Customer Scenarios
Since this role involves handling customer interactions, think of specific examples from your past experiences where you've successfully resolved complex issues. Be ready to discuss how you approached these situations, what actions you took, and the outcomes. This will demonstrate your problem-solving skills and customer-centric approach.
✨Showcase Your Attention to Detail
In a customer experience role, attention to detail is crucial. During the interview, highlight instances where your meticulous nature has led to improved processes or customer satisfaction. You might even want to prepare a few examples of how you've identified trends or suggested improvements in previous roles.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This is your chance to learn more about the company culture, the team you'll be working with, and how they measure success in this role. Thoughtful questions can leave a lasting impression and show that you're serious about contributing to their growth.
