At a Glance
- Tasks: Support customer service improvements and assist with digital tools and automation projects.
- Company: Growing business focused on transforming customer experience.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Other info: Ideal for early-career individuals eager to contribute and learn.
- Why this job: Make a real impact while learning and growing in your career.
- Qualifications: Customer-focused mindset and a keen interest in technical products.
Customer Experience & Business Support Specialist
£30-38K DOE. Office based near Fleet, Hampshire.
Are you technically minded, commercially aware and excited by the opportunity to help transform the customer experience in a growing business?
This role would suit someone early in their career who is technically curious, customer-focused and keen to support projects that improve systems and efficiency.
You may be a graduate, in your first or second role, or more experienced and looking to build a long-term career. You will be practical, curious, willing to learn and motivated by making a real contribution.
The Customer Experience & Business Support Specialist will
- Support customer service improvements, digital tools, AI and automation projects.
- Respond professionally and efficiently to customer enquiries.
- Process customer orders and ensure production orders are accurate.
- Build positive relationships with customers and colleagues, keeping them updated.
- Provide first-level technical support using product information, manuals, data sheets and agreed procedures.
- Work with the technical team, escalating more complex queries where needed.
Our client is looking for
- A positive and proactive approach.
- An interest in technical products, systems and problem solving.
- Strong customer focus, w...
Customer Experience & Business Support Specialist in Fleet employer: Venus Recruitment
Join a dynamic and supportive team where your organisational skills and warm personality will shine as a Client Services Coordinator. Our company fosters a collaborative work culture that values employee growth, offering opportunities for professional development in a vibrant environment. Located in a bustling area, we provide a welcoming atmosphere that prioritises client satisfaction and teamwork, making it an excellent place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience & Business Support Specialist in Fleet
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Venus Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Venus Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience & Business Support Specialist in Fleet
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Venus Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Venus Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Venus Recruitment!
How to prepare for a job interview at Venus Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
