At a Glance
- Tasks: Support customer service improvements and assist with digital tools and automation projects.
- Company: Growing business focused on transforming customer experience.
- Benefits: Competitive salary, opportunities for learning, and a supportive team environment.
- Other info: Ideal for early-career individuals looking to grow in a dynamic environment.
- Why this job: Make a real impact on customer experience while developing your career.
- Qualifications: Customer-focused mindset and interest in technical products and problem-solving.
The predicted salary is between 24000 - 28000 £ per year.
Customer Experience Business Support Specialist £30-38K DOE.
Office based near Fleet, Hampshire.
Are you technically minded, commercially aware and excited by the opportunity to help transform the customer experience in a growing business?
This role would suit someone early in their career who is technically curious, customer-focused and keen to support projects that improve systems and efficiency.
You may be a graduate, in your first or second role, or more experienced and looking to build a long-term career.
You will be practical, curious, willing to learn and motivated by making a real contribution.
The Customer Experience Business Support Specialist will Support customer service improvements, digital tools, AI and automation projects.
Respond professionally and efficiently to customer enquiries.
Process customer orders and ensure production orders are accurate.
Build positive relationships with customers and colleagues, keeping them updated.
Provide first-level technical support using product information, manuals, data sheets and agreed procedures.
Work with the technical team, escalating more complex queries where needed.
Our client is looking for A positive and proactive approach.
An interest in technical products, systems and problem solving.
Strong customer focus, with empathy, patience, i...
