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For Companies At a Glance
- Tasks: Engage with customers via phone, email, and social media while resolving issues.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Enjoy hybrid working, bonuses, 25 days annual leave, pension, and private health.
- Why this job: Be the first point of contact and make a real impact on customer experiences.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
- Other info: Applicants must live within 10 miles of Nr Farnborough, Hants.
Are you passionate about providing outstanding customer service? Our client is looking for an exceptional person with experience working with customers in the office environment to join the team as a full-time Customer Relationship Advisor. You’ll be the first point of contact for the customers and ensure every interaction is a positive one.
What You’ll Be Doing:
- Engage with customers – Assist via phone, email and social media.
- Deliver top-tier support – Answer enquiries, resolve issues, and provide real-time troubleshooting.
- Maintain high service standards – Ensure every customer receives a helpful, friendly, and efficient experience.
- Work collaboratively – Communicate with internal teams to provide the best solutions for customers.
- Stay organised – Manage inboxes, track queries, and follow up to ensure customer satisfaction.
The ideal person will have:
- Previous customer service experience (essential)
- Excellent communication skills – both written and verbal
- Strong problem-solving abilities and attention to detail
- Ability to multi-task and prioritise in a fast-paced environment
- A passion for delivering exceptional customer experiences
Company offers hybrid working, bonus, 25 days AL, Pension, Private Health and career development. Please only apply if you live within 10 miles of the location - Nr Farnborough, Hants.
Client Relationship Advisor employer: Venus Recruitment Ltd
Contact Detail:
Venus Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Advisor
✨Tip Number 1
Familiarise yourself with our company values and customer service philosophy. Understanding what we stand for will help you align your responses during the interview, showcasing how your personal values match ours.
✨Tip Number 2
Prepare specific examples from your previous customer service roles that demonstrate your problem-solving skills and ability to handle difficult situations. This will show us that you can deliver top-tier support effectively.
✨Tip Number 3
Practice your communication skills by engaging in mock conversations or role-playing scenarios. Being articulate and confident in your verbal interactions is crucial for a Client Relationship Advisor.
✨Tip Number 4
Research common customer service challenges and think about how you would address them. This will prepare you for potential situational questions during the interview and demonstrate your proactive approach.
We think you need these skills to ace Client Relationship Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience. Use specific examples that demonstrate your communication skills and problem-solving abilities, as these are key for the Client Relationship Advisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention how you can contribute to creating positive customer interactions and provide examples of how you've successfully resolved issues in the past.
Highlight Relevant Skills: In your application, emphasise your ability to multi-task and stay organised. Mention any experience you have with managing customer queries through various channels like phone, email, and social media.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Venus Recruitment Ltd
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service. Highlight specific examples where you successfully resolved issues or provided exceptional support, as this will demonstrate your capability to excel in the Client Relationship Advisor position.
✨Demonstrate Strong Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Consider preparing answers to common interview questions that require you to explain complex ideas simply, showcasing both your verbal and written communication skills.
✨Prepare for Problem-Solving Scenarios
Anticipate questions that assess your problem-solving abilities. Think of past situations where you had to troubleshoot or resolve a customer's issue, and be ready to walk the interviewer through your thought process and the steps you took to achieve a positive outcome.
✨Emphasise Your Organisational Skills
As the role involves managing multiple queries and maintaining high service standards, be ready to discuss how you stay organised in a fast-paced environment. Share techniques you use to prioritise tasks and ensure timely follow-ups with customers.
