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- Tasks: Support customers via chat, email, and phone while improving processes and systems.
- Company: Fast-growing scale-up business focused on customer experience.
- Benefits: Hybrid working, competitive salary, 25 days holiday, and strong growth potential.
- Other info: Join a small, collaborative team with genuine ownership opportunities.
- Why this job: Make a meaningful impact in shaping customer experience from day one.
- Qualifications: Experience in customer-facing roles and strong problem-solving skills.
The predicted salary is between 35000 - 37000 £ per year.
Hybrid working with 2 office days/week in the Surrey area.
Hours: 9.00am-5.30pm Monday to Friday.
An exciting opportunity to join a fast moving scale-up business and play a key role in shaping their customer experience function. This role goes beyond traditional customer support, as you'll take ownership of customer interactions, while contributing to the ongoing development and scalability of the customer support function.
Managing a wide range of enquiries, you'll deliver a consistently high standard of service while identifying opportunities to improve processes, systems, and customer outcomes. This is an opportunity to make a meaningful impact in a growing business where quality, accountability, and momentum matters.
Role overview:
- Supporting customers via chat, email, and phone using App and Web platforms.
- Resolving queries quickly, empathetically, and accurately.
- Handling complaints and complex or sensitive cases.
- Spotting trends and suggesting service improvements.
- Helping to refine processes, macros, and help centre content.
- Liaising with third parties.
We're looking for:
- Experience in customer-facing roles, preferably in regulated environments.
- Confidence handling complex situations, remaining calm under pressure.
- Strong attention to detail and problem-solving skills.
- A proactive, improvement-focused mindset.
- Clear, friendly written communication with strong attention to detail.
- Experience with tools such as Intercom or Zendesk.
- An interest in automation and scalable support.
- Some experience with AI tools or automation would be ideal.
This role is offering:
- Genuine ownership and impact from day one.
- The chance to shape a growing customer experience function.
- The opportunity to be a pivotal part of a small, collaborative team with strong growth potential.
- Hybrid working for a good work/life balance.
- Competitive salary £35,000-£37,000 DOE, 25 days holiday plus BH.
Senior Customer Experience Executive in Woking employer: Venus Recruitment Limited
Contact Detail:
Venus Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Experience Executive in Woking
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer experience. Think about how you would handle complex situations and be ready to share your problem-solving skills with examples.
✨Tip Number 3
Show off your personality! When you get the chance to chat with potential employers, let your enthusiasm for customer experience shine through. They want to see that you’re not just qualified, but also a great fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Customer Experience Executive in Woking
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer-facing roles. We want to see how your skills align with our needs, especially in regulated environments.
Showcase Your Communication Skills: Since clear and friendly written communication is key for us, ensure your application reflects this. Use a professional yet approachable tone, and pay attention to detail in your writing.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've handled complex situations or improved processes in previous roles. This will show us your proactive mindset.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It helps us keep track of applications and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Venus Recruitment Limited
✨Know Your Customer Experience Stuff
Make sure you brush up on your customer experience knowledge. Understand the key principles of delivering exceptional service and be ready to share examples from your past roles. This will show that you’re not just familiar with the basics, but that you can also bring valuable insights to the table.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific situations where you've successfully resolved complex customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your ability to stay calm under pressure and think critically when faced with challenges.
✨Highlight Your Attention to Detail
Since this role requires strong attention to detail, be ready to provide examples of how you've ensured accuracy in your previous work. Whether it’s through managing customer queries or refining processes, showing that you take pride in your work will resonate well with the interviewers.
✨Be Proactive About Improvements
Think about ways you’ve contributed to improving customer support functions in the past. Be prepared to discuss any trends you’ve spotted and the suggestions you made for enhancements. This proactive mindset aligns perfectly with what they’re looking for in a candidate.