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- Tasks: Manage customer repairs, process orders, and ensure satisfaction.
- Company: Join a growing manufacturing business near Camberley.
- Benefits: Enjoy hybrid working, 25 days holiday, and a generous pension scheme.
- Why this job: Be part of a friendly team culture with opportunities for growth.
- Qualifications: Confident communicator from a Sales or Production background preferred.
- Other info: Training provided; ideal for those seeking a second job or more experience.
The predicted salary is between 24000 - 36000 £ per year.
Were looking for a confident, adaptable administrator ideally from a Sales or Production environment to join an expanding manufacturing business near Camberley. This position supports the administration of customer repairs for a range of equipment and ensures maximum customer satisfaction and compliance with shipping regulations.
The Repair Administrator will:
- Progress goods received for repair, ensuring all internal vetting processes are completed prior to acceptance of the goods for repair.
- Obtain authorisation from the Quality Department for approval if goods are within warranty period.
- Attend weekly meetings to monitor all customer repairs, liaising with the Repair Department and customers to manage and meet demands.
- Prepare quotations for repaired goods and process POs from customers.
- Coordinate the shipment of repaired goods back to customers across the world.
- Produce accurate and timely invoices to customers for all repair orders.
- Respond to customer queries, seeking answers from other departments as required.
- Arrange collections from suppliers both in the UK and overseas on behalf of the Purchasing team.
Training will be given and the ideal candidate for this role will be a confident communicator who enjoys mucking in and taking ownership of their work. The position could suit a \’2nd jobber\’ or someone with more experience.
Hours are 8.30am to 5.00pm with an hour for lunch, or 8.30am to 4.30pm with a half hour lunch and this business is offering hybrid working and a friendly, team-orientated culture.Great benefits are offered including 25 days holiday (with the option to purchase up to 5 days annual leave), a generous pension scheme, Westfield Health Plan, employee assistance programme, life assurance, cycle to work scheme, recruitment referral scheme, and Christmas shutdown.
Repairs Administrator in Camberley employer: Venus Recruitment Limited
Contact Detail:
Venus Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Administrator in Camberley
✨Tip Number 1
Familiarise yourself with the manufacturing and repair processes relevant to the role. Understanding how repairs are managed and the importance of customer satisfaction will help you stand out during interviews.
✨Tip Number 2
Brush up on your communication skills, as this role requires liaising with various departments and customers. Practising clear and confident communication can make a big difference in how you present yourself.
✨Tip Number 3
Network with professionals in the manufacturing sector, especially those involved in repairs and customer service. This can provide valuable insights and potentially lead to referrals or recommendations.
✨Tip Number 4
Research the company culture and values of the business near Camberley. Being able to demonstrate that you align with their team-oriented approach will show that you're a great fit for their environment.
We think you need these skills to ace Repairs Administrator in Camberley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration, particularly in sales or production environments. Emphasise any previous roles where you managed customer queries or handled repairs.
Craft a Strong Cover Letter: Write a cover letter that showcases your confidence and adaptability. Mention specific examples of how you've taken ownership of tasks in previous roles and how you can contribute to customer satisfaction in this position.
Highlight Communication Skills: Since the role requires liaising with various departments and customers, emphasise your communication skills. Provide examples of how you've effectively communicated in past roles, especially in resolving customer issues.
Show Enthusiasm for the Role: In your application, express genuine interest in the Repairs Administrator position. Mention why you're excited about working in a manufacturing business and how you align with their team-oriented culture.
How to prepare for a job interview at Venus Recruitment Limited
✨Show Your Adaptability
As the role requires someone adaptable, be ready to share examples from your past experiences where you've successfully adjusted to changing circumstances or demands. This will demonstrate your ability to thrive in a dynamic environment.
✨Highlight Communication Skills
Since the position involves liaising with various departments and customers, emphasise your communication skills. Prepare to discuss how you've effectively communicated in previous roles, especially in resolving customer queries or coordinating with teams.
✨Understand the Repair Process
Familiarise yourself with the basics of the repair process and shipping regulations. Showing that you have done your homework on these topics will impress the interviewers and show your genuine interest in the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in this role and how you would handle them, particularly regarding customer satisfaction and compliance.
