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- Tasks: Support customers via chat, email, and phone while improving processes and systems.
- Company: Fast-growing scale-up business focused on exceptional customer experience.
- Benefits: Competitive salary, hybrid working, 25 days holiday, and genuine ownership from day one.
- Other info: Opportunity for growth and development in a dynamic environment.
- Why this job: Make a meaningful impact in a collaborative team and shape customer experience.
- Qualifications: Experience in customer-facing roles, strong problem-solving skills, and attention to detail.
The predicted salary is between 35000 - 37000 £ per year.
Hybrid working with 2 office days a week in the Surrey area.
Hours: 9.00am-5.30pm Monday to Friday.
An exciting opportunity to join a fast-moving scale-up business and play a key role in shaping their customer experience function. This role goes beyond traditional customer support, as you'll take ownership of customer interactions while contributing to the ongoing development and scalability of the customer support function. Managing a wide range of enquiries, you'll deliver a consistently high standard of service while identifying opportunities to improve processes, systems, and customer outcomes. This is an opportunity to make a meaningful impact in a growing business where quality, accountability, and momentum matter.
Role overview:
- Supporting customers via chat, email, and phone using App and Web platforms.
- Resolving queries quickly, empathetically, and accurately.
- Handling complaints and complex or sensitive cases.
- Spotting trends and suggesting service improvements.
- Helping to refine processes, macros, and help centre content.
- Liaising with third parties.
We're looking for:
- Experience in customer-facing roles, preferably in regulated environments.
- Confidence handling complex situations, remaining calm under pressure.
- Strong attention to detail and problem-solving skills.
- A proactive, improvement-focused mindset.
- Clear, friendly written communication with strong attention to detail.
- Experience with tools such as Intercom or Zendesk.
- An interest in automation and scalable support.
- Some experience with AI tools or automation would be ideal.
This role is offering:
- Genuine ownership and impact from day one.
- The chance to shape a growing customer experience function.
- The opportunity to be a pivotal part of a small, collaborative team with strong growth potential.
- Hybrid working for a good work/life balance.
- Competitive salary £35,000 - £37,000 DOE, 25 days holiday plus BH.
Senior Customer Experience Executive in Camberley employer: Venus Recruitment Limited
Contact Detail:
Venus Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Experience Executive in Camberley
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer interactions, it’s crucial to convey your thoughts clearly and empathetically. Role-play with a friend or use online resources to sharpen your responses.
✨Tip Number 3
Prepare for situational questions! Think about how you've handled complex situations in the past and be ready to share those experiences. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Customer Experience Executive in Camberley
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let us see your enthusiasm for customer experience shine through! Share specific examples of how you've made a difference in previous roles and how you can bring that same energy to our team.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that align with the Senior Customer Experience Executive role. We want to see how your background fits with our mission and values!
Be Clear and Concise: We appreciate clear communication, so keep your application straightforward and to the point. Use bullet points where necessary and ensure your writing is friendly yet professional—just like how we interact with our customers!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our growing team.
How to prepare for a job interview at Venus Recruitment Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their mission, values, and recent developments. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Experience Skills
Prepare specific examples from your past roles where you've successfully handled customer interactions, especially in complex situations. Highlight your problem-solving skills and how you've improved processes or outcomes for customers. This is your chance to demonstrate your proactive mindset!
✨Practice Empathy and Communication
Since this role involves a lot of customer interaction, practice conveying empathy and clarity in your communication. You might want to role-play common customer scenarios with a friend to refine your responses. Remember, it's all about making the customer feel heard and valued.
✨Be Ready to Discuss Tools and Automation
Familiarise yourself with tools like Intercom or Zendesk, as well as any AI or automation experiences you have. Be prepared to discuss how these tools can enhance customer experience and efficiency. Showing your knowledge here can set you apart from other candidates!