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- Tasks: Manage a business centre, ensuring top-notch customer service and driving sales.
- Company: Join a dynamic UK-wide business focused on client satisfaction and growth.
- Benefits: Earn commission on sales, enjoy a vibrant work environment, and develop your skills.
- Why this job: Perfect for outgoing individuals who thrive in customer-focused roles and love networking.
- Qualifications: Sales experience and excellent communication skills are essential; retail or hospitality backgrounds welcome.
- Other info: Opportunity to lead a team and make a real impact in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Supporting the Operations Manager of a UK wide business, this varied role will manage a business centre, ensuring customer service excellence is a priority and creating a working environment that attracts new business and retains existing clients. Commission will be paid on all new sales and renewals.
We are looking for an outgoing, resourceful candidate, possibly from a background in retail, hospitality or similar, where juggling priorities alongside customer satisfaction are part of every day.
The Centre Manager will be:
- Looking after existing clients by establishing and maintaining strong relationships and ensuring the delivery of high standards of customer service.
- Taking responsibility for driving the sales, conducting tours for prospective clients, and promoting the centre and the company locally through business networking and generating business referrals.
- Increasing revenue opportunities through strong product sales and renewal negotiations.
- Driving and maximizing service revenue through up selling services to clients.
- Managing the monthly billing and client invoicing process, and work alongside the Finance Team to recover outstanding monies from clients in a timely manner.
- Monitoring, recording, analysing, and reporting on activities relating to occupancy, debt, and renewals with effective use of the CRM.
- Line managing and developing the Customer Service Assistant.
- Ensuring the centre complies with all aspects of current Health, Safety & Security regulations, Money Laundering regulations and GDPR.
- Ensuring compliance with company standards on visual inspections, renewal performance, service revenue performance, debt management and business administration.
- Managing the suppliers and tender/renew contracts where necessary.
Key attributes of the Centre Manager:
- Some previous sales experience, with a genuine passion for customer service.
- Excellent communication skills, both written and verbal.
- A focus on customer led thinking and the ability to create a dynamic working environment.
- A very strong negotiator, with a proven track record of success.
- A strong leader with experience in coaching and mentoring.
- Confidence to interact with a range of clients and colleagues up to board level.
- A creative approach to problem solving, and a proactive approach to the working environment with flexibility to adapt to changing demands.
- A professional attitude and appearance.
- Competent in the use of MS Office with experience of CRM and billing software packages.
Business Centre Manager employer: Venus Recruitment Limited
Contact Detail:
Venus Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Centre Manager
✨Tip Number 1
Network actively within your local business community. Attend events, join local business groups, and connect with potential clients and partners. This will not only help you understand the market better but also position you as a familiar face when applying for the Centre Manager role.
✨Tip Number 2
Showcase your customer service skills in real-life scenarios. Think of specific examples from your previous roles where you successfully managed client relationships or resolved issues. Being able to articulate these experiences during interviews can set you apart from other candidates.
✨Tip Number 3
Familiarise yourself with the latest trends in sales and customer service. Understanding current best practices can give you an edge in discussions with the hiring team, demonstrating your commitment to continuous improvement and excellence in service delivery.
✨Tip Number 4
Prepare to discuss your leadership style and how you've developed teams in the past. As a Centre Manager, you'll be expected to lead and mentor others, so having clear examples of your leadership experience will be crucial during the interview process.
We think you need these skills to ace Business Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, sales, and management. Use specific examples from your background in retail or hospitality to demonstrate your ability to juggle priorities and maintain high standards.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of the role's responsibilities. Mention your previous sales experience and how it aligns with the company's goals, showcasing your ability to drive revenue and build client relationships.
Highlight Key Skills: Emphasise your communication skills, leadership qualities, and problem-solving abilities in both your CV and cover letter. Provide examples of how you've successfully negotiated deals or improved customer satisfaction in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for the Centre Manager role.
How to prepare for a job interview at Venus Recruitment Limited
✨Showcase Your Customer Service Skills
As a Business Centre Manager, customer service excellence is key. Be prepared to share specific examples from your past experiences in retail or hospitality where you successfully managed customer relationships and resolved issues.
✨Demonstrate Your Sales Acumen
Since the role involves driving sales and managing renewals, highlight any previous sales experience. Discuss how you've increased revenue in past roles and be ready to talk about your negotiation strategies.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you had to juggle multiple priorities while maintaining high customer satisfaction, and be ready to explain your thought process.
✨Familiarise Yourself with Compliance Standards
Understanding health, safety, and compliance regulations is crucial. Brush up on relevant regulations and be prepared to discuss how you would ensure compliance within the centre, demonstrating your attention to detail and professionalism.
