Business Centre Manager

Supporting the Operations Manager of a UK wide business, this varied role will manage a business centre, ensuring customer service excellence is a priority and creating a working environment that attracts new business and retains existing clients.
Commission will be paid on all new sales and renewals.
We are looking for an outgoing, resourceful candidate, possibly from a background in retail, hospitality or similar, where juggling priorities alongside customer satisfaction are part of every day.
The Centre Manager will be:

• Looking after existing clients by establishing and maintaining strong relationships and ensuring the delivery of high standards of customer service
• Taking responsibility for driving the sales, conducting tours for prospective clients, and promoting the centre and the company locally through business networking and generating business referrals.
• Increasing revenue opportunities through strong product sales and renewal negotiations
• Driving and maximizing service revenue through up selling services to clients
• Managing the monthly billing and client invoicing process, and work alongside the Finance Team to recover outstanding monies from clients in a timely manner
• Monitoring, recording, analysing, and reporting on activities relating to occupancy, debt, and renewals with effective use of the CRM
• Line managing and developing the Customer Service Assistant
• Ensuring the centre complies with all aspects of current Health, Safety & Security regulations, Money Laundering regulations and GDPR
• Ensuring compliance with company standards on visual inspections, renewal performance, service revenue performance, debt management and business administration
• Managing the suppliers and tender/renew contracts where necessary.

Key attributes of the Centre Manager:

• Some previous sales experience, with a genuine passion for customer service
• Excellent communication skills, both written and verbal
• A focus on customer led thinking and the ability to create a dynamic working environment
• A very strong negotiator, with a proven track record of success
• A strong leader with experience in coaching and mentoring
• Confidence to interact with a range of clients and colleagues up to board level
• A creative approach to problem solving, and a proactive approach to the working environment with flexibility to adapt to changing demands
• A professional attitude and appearance
• Competent in the use of MS Office with experience of CRM and billing software packages.

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